Hickory River Smokehouse Decatur

Very pleasant experience! Food was delish and the restaurant was so clean! Staff was very attentive

Waited all year (return from vacation) to get my sandwich at the Urbana site. Got a Que-ban sandwich to go. Discovered down the road that I was given honey mustard sauce instead of the queso that came on the sandwich for the last few years. Sandwich was still good, but not NEARLY as awesome as it could have been.

Woman taking orders was very quiet and hard to understand. I also watched her wipe snot with her hand, wipe it on her apron, and then touch the bowl of overflowing coleslaw with her snot fingers. Disgusting. No gloves worn by front of house staff.

Stayed at the hotel next door after a U of I football game and decided to eat here. Had 2 sandwiches that were reasonably priced and pretty tasty, would eat there again if back in town.

After waiting a ridiculous length of time in the drive thru we finally got PART of our food. Sent off with a $20 bag that felt almost empty. We checked our food in the lot and the horseshoe was a JOKE. A piece of soggy bread supposed to be toast, with a scoop of pulled pork supposed to be piled high with brisket, no fries. A side of mac n cheese that costs nearly $4 that was literally one scoop in a tiny cup. I went inside for a refund and was asked why I had a problem with my order. I showed her and she said yea so what . Ma 'am, where is the other half of this sandwich? Where are the fries? Oh, we 'll yea...so? What you want something? A refund. But no. She took my container, threw some soggy fries next to the shoe, closed it, smacked a cookie on top and said so we good? . Far from actually. Thank you for making the hard choice of what to eat a little easier by removing your establishment from the running. Place has turned into a total joke.