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Bidra med feedbackDefinitely the worst PB in Philly. We come to PB every-week to get cake but we usually go to the University City or Chinatown location. Yesterday was the first time I went to this PB since I was in the area and ordered some cakes, the guy up front took the wrong order even though I pointed out and told him exactly what cake I wanted. Didn’t have a chance to look at the cake until today and I realized they gave me the wrong sides.Called PB back and asked if I could exchange, it wouldn’t be a big deal if the employees here know how to at least say sorry and offer refund but they initially said they couldn’t do anything about it and it’s our fault for didn’t check the cake and after we came to the store they said why do they have to say sorry if they give out a refund. Wow wow I usually don’t give out reviews but I do want the manager of this store to know why this PB isn’t as busy as other locations because of your employees and their attitude. First please teach them to say hi and smile to customers first and learn how to apologize no matter if the customers are right or wrong. They def don’t take accountability for their mistake!!!!
Always enjoy the food, but it sells out quickly and doesn't get restocked throughout the day. So if you want something in particular (like a baguette) get there early.
Ricky approves but would prefer a bit more red bean in the red bean pastries.
Ricky approves but would prefer a bit more red bean in the red bean pastries.
This store is the best bread store ever I come here every morning come get a great pastry, cake, coffee or tea