Shake Shack First National Building Downtown Detroit

This is my guilty pleasure meal. Especially right now because they partnered with Milk Bar for their special shakes. If you know Milk Bar? then this is a very cool collaboration! I was so happy to see Milk Bar come to Florida, even though it is just a tiny thing here in Shake Shack. I tried the corn flake shake, and it was good. I do wish the corn flavor was a little stronger because if you?ve had the cornflake ice cream at a Milk Bar, then you know the flavor comes through strong, but over the top. I ordered a couple burgers and all were so great. Served exactly how we ordered them, hot and fresh. The fries were thick crinkle cut. They were so crispy and salty. Perfect! The ordering is cool here because you walk in and order on an iPad and pay right there at your order station with your card. If you pay cash, there?s an area for them to accept that too. The condiment bar is very simple and doesn?t offer a lot in terms of sauce. Which I kind of like because the food doesn?t need much else to help with flavor and stands out on its own. The burgers are pretty simple here and not crazy with flavors and toppings.

First time in the Tampa branch, very excited. I ordered two shack burgers and two black truffle burgers. I got four extremely disappointing depressing looking burgers. All four had very soggy buns. All four patties were overcooked and very dry. Asked for no cheese on two, got cheese on four. The fried shallots were very soggy and falling apart, honestly, disgusting. The sauce was extremely stingy. Practically nothing. The truffle sauce have absolutely no flavor at all. I paid $32 for burgers that looked worse than the McDonald dollar menu. Finally, gotta say, the place is clean and their tap water tasted good After reading the reviews, looks like all the ?Responses from the owner or the manager? are standard automated replies. Not to your standards, we dropped the ball, e-mail us your review. Every single bad review has the same response. Let?s wait and see how they respond to this review. Update: Exactly as I expected. They do not ever read the reviews. It is an automated reply. This is sad and very disappointing. I emailed the company through the feedback portal on their website, they were nice and apologetic and offered me a USELESS discount code for $35 that is an ?App Only Orders? code because the Tampa branch does not offer online or app ordering.

Update: Shake Shack contacted me and offered to comp my next meal, this meal was much better, and I enjoyed using the app to order. The wait time wasn?t as long and the food was much better! One more star for customer service and the improved meal. Pictures are before and after! Don?t waste your money. I had the regular fries they had a good consistency but absolutely no seasoning. I got the chicken sandwich and it was literally a chicken nugget. The quality of the chicken was absolutely horrid. It was hard and stringy and gross. I couldn?t even eat it it was like eating tree bark. And the sandwich itself was fine. We also waited 20 minutes for our order and it was disappointing when we finally got it. We also got the vanilla cola shake which we enjoyed.

Loved the burgers w bacon ???? goes perfectly with a strawberry shake. We were skeptical because of the reviews, but I have gone to one in St Louis that was amazing, so I knew I had to try them when the opened in Tampa, and I?m glad I did!!

We came in for lunch and I gotta say that I really like that we can just order from the kiosk. The restaurant is nice and clean. The bathrooms are clean and all utilities are hands free. We waited about 10 mins for our food. They have a side table with napkins, straws, ketchup, and water. Tables were clean and I like that they used reclaimed wood. The burger was really small and not that tasty. I was expecting more I guess. The fries were good and the drink as well. I took two stars off because for this price and taste, I rather go to Chick-fil-A.