Romero's Las Brazas - Cypress

I had only fajitas from here (many times.) I decided to try something else. I should have got fajitas. the chicken breast I ordered was hard. I would normally give 4 stars, but this food was only worth one or two.

I ordered a $36 dollar meal and got 2 uncens salsa with my meal. I called and asked her to send extra salsa I had already paid, and the manager liz told me she couldn't help me. I drove the two miles to the restaurant to complain personally and was told by liz that salsa was complimental and I would not give the 8 ounces I had already paid. she told me that salsa was free and that I was not entitled even if I got 8 ounces in the order of the previous week. I was not only criticized by the manager as inattentive, but that I had to go as I wanted her to complete my meal. I told them I would go after they gave me the salsa I had already paid for. bottom line, the manager doesn't care about their customers as they didn't have to solve the problem except to give me the half of the salsa I had already paid. it is difficult to deal with people who are not good for the future business of the company. she lost my future business due to a 10 cent cup salsa. I will never order food from them again, because they disregard for the customer, and the fact that liz did not even try to make my order complete. check their take-out orders as they are shortened via pennies, as this management team tries to press every penny of loyal customers.

We have always enjoyed eating here, but after our experience we will not be returning. My mother in law ordered a create your own plate where she got the choice of three items from their list. When her plate arrived, one of the items was incorrect and instead of our server (Nayeli) grabbing the plate and returning it to the kitchen to get fixed. She grabbed the item with her bare hands off the plate to take back to the kitchen. I was disappointed with the lack of respect and sanitary protocols. Do better.

In the fall revisit Oct 13. Combining 2 star visit last time with four star visit previously. Sloooooooooow service. Chicken tortilla soup was like non other. That?s not a compliment. Had veggies in there I?ve never had in other soups. Clunky presentation?fajita meat too big to eat, had to cut it up. Won?t go back. First visit in Springtime. An unexpected late night meal right before closing. Very accommodating. Chicken fajita nachos were delightful. Steak fajitas were tender and had a great taste. House margarita was perfect and cheap. Will need to go back for happy hour.

Food was good. 1st visit they forgot to add chicken on kids nachos and today or second visit they forgot my son's side of avocado and put tomatoes on other son's tacos when we asked for no tomatoes. They brought out avocado and offered to fix the tacos but my son choose to just take them off since everyone at the table already had their food. PLUS for this place, the young man that brought out our chips and Salsa is super nice and courteous! My kids actually look forward to him! ?