Sheraton Suites Akron Cuyahoga Falls

What a beautiful hotel, with a great video. Your customer service was so friendly and on point. Comfortable bed and pillow, slept like a baby.

Decent hotel. Price was good and the location is nice, right across from the shops and restaurants on front street so very walkable. Staff was friendly. Only complaint was the pillows were pretty uncomfortable.Nearby activities: Restaurants, coffee shops, and boutiques all along front street just a block away. Right on the river

Awful experience here. Let me just bullet-point:Charged my card twice!No parking.5 million events going on at once.Room was filthy. One towel. One pillow.Asked for extra pillows and was told none were available.Dangerous and drunken people all over the parking lot.Public Urination outside the front door.Valet told me to F off when I asked to park my car and offered tip.Latoya at the front desk was extremely rude so I asked for a manager. Apparently with a million things going on at the time, no manager was available.Waiting to hear back about the double credit card charge but I won’t hold my breath. When they employ people like Latoya, I would be surprised if the manager could even use a phone.Glad I am home safe. I will never stay at a Sheraton again.Absolutely Awful!

I imagine because of the view and location the place doesn't feel the need to allocate resources to staff to make the stay all that lovely. No continental breakfasts, restaurant is only open for dinner, overworked housekeepers, wifi really sucks, TVs are old and small, and terrible, inflexible policies for a place meant to accept people using company cards. So expensive for not much than a view that only half the hotel has

The location of the hotel is the seller here! The rooms are nice, just a little dated. However, the view of the river from our room was amazing! The bed was also incredibly comfortable, and for a sold out night, the hotel was surprisingly quiet! We had an issue with having no towels in our room that we had to request twice before coming down and getting them. Other than this, our stay was nice! We didn't get a chance to venture down to the restaurant and bar, but will try them out when we are back in Cuyahoga Falls!