Jrc Global Buffet Croydon

Treated POORLY. I think that’s ultimate issue I have with the visit, the food was okay, typical style buffet, all you can eat, a nice variety of food but customer service was abysmal! I was celebrating my 23rd birthday with family and some friends but really was let down in how was treated by staff. I felt no one there who worked there cared it appeared no one served with any sort of smile and the was a lot of unnecessary bureaucracy by the staff. For example a bit of bureaucracy was when my sister and her boyfriend was about £10 short and wanted to pay the rest of the bill through card payment method and bare in mind they do accept card and cash but the person who was in-charge of front of desk refused to accept this and effectively had to use some of my own cash to pay for the entry even before sat down to eat. It comes across as unnecessary and complicated. Other establishments I’ve been to allow this if you want to split the payment 50% cash or 50% card. They allow it. So I don’t see why the person who was front of desk needed to take issue with this. So that’s not a good start. Then when we lit the candles and the sparkler after we done the celebration bit and put them out as they/you do, after this was approached not once but twice by members of staff. I would consider candles or sparklers on a cake rather normal, I’ve been to other places in the past and not a problem but for whatever reason these two members of staff took issue with it and after the fact it was done and dusted and past issue. It just uncalled for and unnecessary and rude. I am trying to enjoy my birthday, enjoy my time out with loved ones, family and friends, yet these staff appeared to want to butt the heads in and try to ruin it, to ruin our time. I have made a formal complaint over it online through the complaint system they operate and who knows what the outcome of this will be but way I look at it’s £25 a head and I think one can reasonably expect paying that price to be treated with courtesy and respect and maybe even a warmer greeting and smile! It really wouldn’t go without a miss. Our group last night would’ve at least minimum contributed £222.80p to the restaurant in total and what did we get? Poor below par abysmal customer care and service. Really disappointed. And the food was okay as I said, some dishes was nice, some weren’t as nice, the fresh grill is a feature I do like and enjoy but ultimately when it was ruined some what by staff unnecessarily picking or not serving with a smile or being bureaucratic over how people pay then ultimately it lets it down. Plus also our special requests to have cake stored in fridge just seems like it’s a let down. But it is what it is, I can only share my thoughts and feedback.

Came here for Mothers Day Lunch with my family and It went down nicely. I've been here before so knew what to expect, it's a buffet restaurant, it was extremely busy as you can expect as it was Mothers day it's vital you book on occasions especially as the walk in non reservation line was so long I couldn't understand how people didn't book. Everything was open today for lunch meaning all areas were serving, and the live cooking station for fresh seafood. Lovely selection of food and 100% you will find something you like, Sushi Japanese Thai Indian Roast Chinese Pizza Desserts Chocolate Fountain Slush £23 a head also £12 for Children or any children under 90cm go free. Birthday meal for free on your actual Birthday. You pay extra for drinks though, I do believe refillable drinks should be included in this but it is what it is and you get those yourselves, service is non existent. Overall good food /atmosphere Id come again.

We visited without a reservation because we had missed our timeslot. The waiting time was estimated at 30 minutes yet we had waited up to 1 hour for us to be admitted. Upon arrival, they give you an entry ticket to use at the gate. We had a windowsill seat. No plugs. The buffet area had a selfserve kitchen, continental booths for specific food, and a drinks table. The toilets were badly maintained, with toilet tissue on the floor and seat, water and other fluids on the floor. The sinks parallel to the drinks table were clean. The layout of the tables cause people to shuffle past chairs, sometimes causing gridlocking. We had stayed for an hour, and were pretty satisfied with the food.

I have been to JRC for years and it is brilliant. The amount of variety you get for the money you pay is definitely worth it. The mains are good quality and plenty of choice, I will admit the desserts are definitely the weak part even though there are quite a few options they are not the best quality but overall the cost is a bargain for the money you pay. Highly recommend.

I WILL NEVER EVER EVER GO BACK TO THIS PLACE. Used to be a very good place before it changed its name to JRC, food is horrible, very very poor quality of food. It’s not what is “ variety” horrible test-less food. If it’s not too much salt then no salt at all. It’s cold food. And as if that wasn’t enough, plastic glasses as if it’s we are in a school dinner hall. Please people reading this, do not go to this place. Am actually very annoyed. As I bite into this beef in black source …. It was so chewy and when getting to terms with it being chewy, I bite into a stone. As if that’s not enough drinks are diluted. Honestly For the seating arrangements, you are packed… thanks God no more covid. No AC. Am actually so pissed as I type so let me leave it here. What a ripe off. No standards