Park Head Country - County Durham

Very nice Sunday lunch for me and the family and the staff where excellent, Hotel receptionist should us around the rooms which for the price are very good.

The recently renovated hotel has an impressive exterior and the interior decor of the restaurant is just as stunning. It is well-lit and beautifully decorated. The staff is friendly, welcoming, and efficient. The breakfast is of excellent quality, with fresh and tasty high-quality ingredients. We plan on returning in the future for more breakfast brunch dining and also want to try their evening dining. Overall, this is a pleasant and friendly establishment with quality food.

The food was very well cooked and presented. I enjoyed the side of vegetables which were perfectly cooked and fresh with flavour. The staff were friendly even though they were very busy. A good place to eat if you are balancing quality with cost as the menu is very reasonably priced.

We chose to have Sunday lunch at the Park Head Hotel with a group of 6 adults and 2 children. The ordering process was chaotic, even though the waitress entered all of our orders on a tablet. Unfortunately, 3 of the orders came out incorrect and 2 of the desserts were wrong, resulting in 4 meals going cold while the kitchen prepared new ones. The quality and size of the Sunday dinner were only average, with just 3 small bowls of vegetables for 6 adults. To top it off, there was a mistake on the drinks bill, with an extra drink being added to the final total. Overall, it was a disappointing experience.

Well, we went for the Sunday dinner now to say the portion was small is a slight understatement.. Not to mention the tiny amount of vegetables that you have to share between 2 people. But to then have crackling missing off your meal is a bit of a disappointment to say the least. The 2 staff seemed absolutely rushed off their feet constantly, took ages for anyone to come take our order and then once our food arrived I had the tea towel dipped into my food however I didn’t mention this at the time as the waiter seemed rather on edge and pretty stressed out?? Not once we’re we asked if our food was okay, and upon payment we brought the issues up to the waiter and it felt completely dismissed. When you’re paying around £40 for a two sunday dinners two drinks you’d be expecting the service to be better quite frankly. The worst part was upon leaving, we was greeted by the waiter stood in the door with a saucer of crackling?? Which we was told to take the crackling in our bare hands as a gift from him? Absolutely baffled as to why anyone would think that would be okay? Felt rather embarrassed.. The waiter had plenty of time to rectify the small mistake, we sat afterwards having our drinks. But at the door was not the place nor the time. Rather inappropriate. Overall disappointed and won’t be returning, it used to be absolutely lovely what a shame.