Greggs - County Durham

Located in a central area, this bustling café had a long line of customers waiting for their coffees. The staff was plentiful and the service was typical Greggs style. The friendly barista even cracked a joke about Scottish money. I noticed that this particular shop issued loyalty cards in paper form, which was different from the Perth Greggs locations. It makes me wonder if this is a training issue, as the staff in Perth have been informed about it but no action has been taken.

My husband is currently using a wheelchair, which I find challenging to push due to my severe back pain. The staff noticed our struggles, took our order at the table, and brought the food and drinks to us. My husband loves Greggs bakes, and they were as delicious as always. All the staff were incredibly helpful, but Molly stood out and deserves special recognition.

The staff were too preoccupied chatting with their friends to take my order. They seemed to be more interested in their conversation than serving customers. I eventually decided to go to a different restaurant.

A big fan of Greggs ,most every high street has an outlet, walking around the streets of Durham we chanced upon this Greggs down Saddler Street. Your typical Greggs, neat and tidy, a glass fronted serving bar showcases the goodies on offer, staff in here were super friendly, my twin brother Stephen and I purchased 4 sausage rolls, £3 for four sausage rolls, absolutely great value for money and in my opinion the best sausage rolls in the United Kingdom, love them,we munched our pastries outside and for a first time visit to this particular Greggs we were totally impressed, its easy to locate along Saddler Street, most definitely well worth checking out.

Went for breakfast, stood in the socially distanced queue outside for 20 minutes, then a further 10 minutes inside, in which (I assume she was the manager) a very angry blonde haired woman behind the counter barked orders at the customers that on 5 were allowed in the shop, so we all had to move back, some had to go back outside, and she constantly barked orders constantly at the staff she was working with (mini hitler) whilst packing bags and bags of breakfast sandwiches for dual in and just eat orders (she obvs couldn’t deal with the pressure).When I eventually got served I ordered 2 bacon sausage egg baguettes and 2 of the same but in buns, 2 coffees and a mince pie. I was informed that there was no bacon and I’d have to wait 5 minutes more (I didn’t mind considering how long I’d already waited). We really enjoy Greggs breaky sandwiches, I’ve never had a bad one yet, until today, they didn’t taste like the ones we normally get, my sausages were over cooked and greasy, the omelette was burnt and tasteless, the hubby didn’t get any sausages on his, the kids took one bite of theirs and threw them in the bin. I also had to remind the girl about my mince pie before paying twice and then again when she gave me our sandwiches.All of the staff were miserable throughout, and were rude in their manner to the customers. Furthermore there was nowhere to stand whilst waiting for the food as the restaurant part was blocked off for just eat orders, then people who had rang in could ignore walk to the front and pay in the normal service area, pushing customers who had queued and were on being served to the back of priorities, also they could just walk into the shop so it would seem that the covid rule of only 5 in the shop doesn’t apply to them!!! What a farcical experience!!!I think this Greggs needs staff training, for speedy, forward planning in peak times and customer service. I also they either need more staff if they are to keep taking orders, or not take orders at all and work with current staffing levels on a Saturday given that it’s a busy day.