Timothy's At Fosseway - Cotswold

We come here often because it is easy to bring my elderly mother with the family and there is plenty of space. During our visit last week, we were greeted by a friendly gentleman who quickly helped us with getting my mother out of her wheelchair and into a seat. The staff are always friendly, although the service can be slow at times, possibly due to short staffing. After we finished our meal, the kind man brought the wheelchair to our table and offered assistance once again. His kindness truly made our experience at Timothy's special. Thank you for your exceptional service, you are truly an asset to this restaurant.

In my previous review of this restaurant, I criticized the unusual ordering system. However, I am happy to report that during my visit yesterday, they had switched to traditional table service. This change greatly improved the overall experience, with a friendly and attentive staff making the meal much more enjoyable. The food was delicious and portions were generous. The only downside was that some tables near the doors to the outside area experienced a draft.

The garden center is excellent for plants, but our experience with the breakfast menu left much to be desired. The poached eggs I ordered turned out to be hard boiled, so I requested a replacement. Unfortunately, the second attempt resulted in undercooked eggs.

We chose this garden centre to go for lunch as they have soft seating which is good for my back. Unfortunately the soft seating was cordoned off even though there were people sitting there and the member of staff did not seem to know why. We chose what looked like comfortable seating in a dog friendly area. There were notices on the table to say that they were reserved for people with dogs, but as only one of the four was occupied we thought it would be okay to sit here. The waitress told us in no uncertain terms. These tables were reserved for people with dogs. I explained that I had a bad back and needed to sit in the comfortable seat, but she just reiterated that they were reserved for customers with dogs and we would have to move. No offer was made to move a comfortable chair to a different table or what would’ve made things better would be for her to say you may sit there unless they are needed by someone with a dog in which case we would’ve moved. We did not stay and we did not order, but I did ask to see the manager. He, although sympathetic said he would speak her and asked if we would then go back into the restaurant. Having been humiliated in front of other diners, there was no way we were going back into the restaurant. I think staff members need to be aware that not everybody is able bodied and able to sit at a kitchen type chair, which is the case for me. There was no Customer care offered in my opinion and we will not be returning which is a pity as we’ve always use this garden centre and spent many hundreds of pounds here historically.. I would advise that if you suffer with any disability at all to avoid this at all costs.

Had eaten at the cafe over the years. Today, my wife and I decided to go there for Sunday lunch. Roast beef was our choice, what a let down. Beef was fine. Veg hard, even with a sharp knife, it took some cutting. Roast potatoes seem to be old and bruised. Shame has the cafe is freshly decorated and clean. Staff were okay. Coffee was good. But no more roast for us from there.