Starbucks - Cookeville

The some of the employees at this location are consistently rude. Today I had an especially bad experience with rude employees and a mix up with drinks. To my surprise when I went to speak to the manager, she was one of the rude employees. I let her know about my complaint and she never apologized and never tried to make things right and because defensive. It seems that this store could use some retraining and new management. They need to realize they wouldn't have a store without the customers.

I visited this location on 9/10/2022 a little after 9am. The store was clean and well organized, lots of well stocked merch. I was actually stopping in for a reusable cup, and was helped by a very kind and gracious employee named Donna! Donna was very welcoming, and took the time to explain how the Starbucks rewards app worked (and could be used to redeem points and get free merch in the future . She never got pushy or rushed, even though I asked a lot of questions : and I didn't feel pressured to sign up right away. The beverage I got in my new reusable cup was a Apple Crisp Oatmilk Macchiato and the barista did a great job! The drink was sweet and refreshing, and the perfect twist for a seasonal alternative to the PSL. Overall, I highly recommend this location for delicious drinks with fast/friendly service and I will definitely be back on my next trip thanks to Donna's excellent customer service!

The staff was pleasant and fulfilled our order quickly. The decor inside was different than other locations I have visited but looked nice. I did not sit down so I cannot say it was comfortable seating.

It was busy but the team was efficient and organized. The music playing was meh, but the atmosphere was chill and nice for a Sunday afternoon.

I am so excited that this store is finally open! I got an iced mocha latte, an iced white chocolate mocha and a pup cup for my friend's dog. The barista was really friendly, and they were really quick in getting my order out. I'm sure I'll be visiting here often!