Tan Lan Bakery - Conwy

I went today with my daughter who is autistic. My daughter was excited (as most children are when they see cake! So she accidentally tapped the glass.case that the cakes were in. Admittedly it may have been quite hard but my special needs daughter struggles with her own strength. The lady in the shop was very rude which already made me feel awkward. Then I told my daughter she couldn 't have a milkshake, sandwich and cake (way too much sugar/food in one go! So she struggled with my reasoning as many autistic children do. When I ordered the sandwich and a milkshake the lady went into the back to make.the milkshake and then proceeded to come out to say 'excuse me, no shouting inmy shop '! I was shocked and upset that anyone thought they could talk to my daughter this way and no concept that she may have special needs. The customer behind me even said to her child, 'wow don 't you play up or she will say that to you! '. I stood there in shock and paid for my things to which the lady said to my child 'I hope you won 't play up now that your mommy has brought you a milkshake '. This made me feel embarrassed and upset that she thought it was OK to shout at my child and infront of others. Being a parent of an autistic child is hard enough without being made to feel worse by adults who should know better! The sandwich was OK and the milkshakes definitely wasn 't worth the money (tasted like nesquick with a bit of squirty cream and sprinkles on! . Whoever owns this bakery needs to put thier staff on customer service training (especially after reading some of the previous reviews and some training on how to interact with special needs customers. I left the shop and burst into tears as I couldn 't cope with the shock and embarrassment. It would be nice if the owner replied to this review but I very much doubt they will!

The sandwiches and toasties are freshly made and delicious, the staff is very friendly, and the cakes look fantastic too! We will definitely be returning.

Visited after walking the walls, limited selection of sandwiches, we ate tasty toasted ham and cheese. Would revisit.

I'm a very hard to please pastry chef, but this bakery keeps me coming back, always a happy visit. Compliments to the bakers. Delicious cakes and a huge selection. Very covid compliant too. No photos as we ate them immediately

Couldn't resist when walked by. Had a warmed up pasty. Really good. Would love to try some cakes next time. Nice place. Friendly staff