Groucho's Deli - Columbia

My Pepsi had a bunch of black specs at the bottom of it (I’m guessing from not cleaning the machine or ice maker) my chicken was a grey color. Disappointed. I’m pregnant worried about what I just drank because I didn’t realize until it was gone I was eating the ice.

I was sent a coupon code to use at grouchos. I tried to use it. It says invalid. So I called the location to ask what to do and they suggested I contact corp. Which can take up to 48 hours. Well it 's been 72 hours and no response from corp. I know the location could have easily just discounted my food for the coupon amount and it 's insane the customer has to chase someone down for answers. EDIT: After reading the comment the owner left I am blown away. There are much better ways to handle this situation. The code is apparently invalid for a lot of people because corp just emailed me back. I wish I could add a screen shot of the email. There were correct ways to approach this then there was the owners way. WOOOOOWWWWW

I won't be back. Less than stellar service. When questioning about pricing and promos I am looked at upon dumbfounded. Combating customers intelligence and knowledge of your location is VERY disappointing and insulting. It says alot about your integrity and ability to run a location. If your going to treat customers that have issues with your location like garbage you should probably seek a different career.

It’s the classic Groucho’s experience. Good food, relaxing vibes, friendly staff.

My husband always picks up our order and is very pleased with the kind staff!! The food is always incredible: