Bella Rosy Pizzeria And Italian

Sorry to say but since their expansion the food quality and quantity is not what it used to be. This was a very quaint pizza restaurant that we enjoyed for years but the change to get bigger has unfortunately introduced higher prices and subpar food quality.

We’ve been dining at Bella Rosey for many years and have never had a bad meal. Everything is always made exactly as the menu describes. The waiter staff is very helpful and friendly. We always enjoy the delicious specials. Tonight’s was veal in a pink vodka sauce, which we requested and was delicious.!? We highly recommend eating here because you sure get your money’s worth and you most certainly bring home your leftovers.

We recently dined at Bella Rosy. There were 5 of us for a family dinner. The service was top notch. Our server was quick to bring beverages, explain the dinner specials, and our food came out quickly and hot. The food was delicious and portions were more than we expected. We all had leftovers. We've also had take out from Bella Rosy, and the food is always so delicious. The staff is very nice and friendly. Sal has put together a wonderful team. We look forward to going back again!

As a sales and customer service professional for over 10 years, one thing I know to be true is that a customer should always be valued, especially in today’s challenging climate. If you, the person reading this, feel you should be valued and respected as a customer, do not eat at Bella Rosy. You’ll receive no respect or appreciation from the owner, Sal, who is a joke of a business owner and an even more repugnant person. It’s a shame Sal doesn’t have as much common sense as he has excuses because he allowed a $156 bill to cause him to miss out on thousands of dollars in future business from our family and friends alone. On Saturday, June 23rd, my family dined at Bella Rosy as a party of seven. We were there to celebrate my mother’s birthday. She chose Bella Rosy because it used to be one of her favorite restaurants. Over the last year, my parents aunts and uncles have been semi-regulars; their most recent visit was just a couple of weeks before this one. Neighbors of theirs have also been several times due to their recommendations. This time, the experience was nothing short of terrible. The night started out with some red flags, but nothing we weren’t willing to tolerate. Our server forgot to bring a couple of cups of ice (and was mostly invisible throughout the evening), our appetizers took a while to arrive, and our (small) salads took even longer. We didn’t complain or even mind so much, as we were all talking and enjoying each other's company. Finally, after another extended waiting period, our entrees were served. Everyone’s order came out except my brother’s. We all took it in stride when our server said there was an issue with the ticket and his entree (one of the night’s specials) would be out a little late. He has special needs (Down syndrome), so we all decided to hold off on eating our dinners until his arrived, as it would be hard for him to understand why everyone was eating except him. After 36 minutes, his dinner was served, and it was the only hot meal on the table. Our servers were apologetic, but we never received a visit or explanation from a manager or owner. When we requested to speak to a manager, we were told he had already left for the night but would be coming back to speak with us. It was surprising to hear the owner had left before 8 pm on a Saturday, but after meeting him, it made total sense. I’m not sure Sal likes interacting with customers at all, let alone when an issue arises. He seemed less than thrilled to have to come back to his business while it was still open and assist paying customers. Sal offered no apology and only excuses for our experience. The word “sorry” never came out of his mouth. He showed no sympathy for the situation or for my brother. He argued with us and even taunted us, telling us to share our experience on Facebook because we “don’t have to come back.” He even stared us down from behind the counter as we walked out. It was the worst display of customer service I’ve ever seen. I know it sounds hyperbolic, but it’s the honest-to-God truth. Skip this place and visit Italian Delite in Trappe instead, where the food is better and customers are well taken care of.

*PLEASE READ* if you have anyone in your family or know anyone you care about with SPECIAL NEEDS- PLEASE read: I sat down with my family of 7 at Bella Rosy. Everything was going fine until we noticed a half hour had went by after ordering our dinner and our salads still hadn’t come out. When the salads finally came out our dinner entrees didn’t take too long to follow. The problem was that everyone at our table received our dinners except for my brother’s. My brother has Down Syndrome. The waitress explained that there was a mistake and the order got cut off at the ticket. We are all human beings and mistakes happen but we sat at the table for over a half an hour and his entree still didn’t show up. There’s 6 of us who are all waiting to eat because we all have compassion for my brother and didn’t want to eat right in front of him. The worst part was there was barely anyone in the restaurant on a Saturday night. When we asked to speak to a manager the owner, Sal, had already went home for the night but was going to come back to talk to us (it was only 8pm. As a professional chef in the hospitality industry, I’d expect the first words out of the owners mouth to be, “I’m sorry,” but we were met with only excuses and gave us attitude like we were the problem. The owner showed no sympathy for my brother with special needs or did anything to make the situation better. The food was average anyway. Do not waste your time and hard earned money on a owner who serves average food with no regard for anyone, especially those with special needs.