Chick-fil-a - Cleveland

Service was average, nothing comparable to your normal chick fil an experience in terms of friendliness. What I felt was odd and honestly disappointing was their restricted menu. They sell regular and spicy chicken sandwiches, meaning they have both spicy and regular breaded filets, however you cannot order a southwest salad with anything but the regular grilled cold spicy chicken. When I asked I was simply told we can 't modify that item . I get trying to be efficient by trying to keep a limited menu but there 's really no reason not to allow substitutions like this for a salad, you 're already making the filets anyways and if it takes extra time well that 's on the customer so as long as it 's mentioned I don 't see a reason this can 't be changed.

I got food poising yesterday got sick asap after eatting here my bacon was pink n white which clearly means food was undercooked my biscuit was hard my tatter tots were brown almost burnt like most no time to go back on top it called the mgr today and left my name and am awaiting a call back so stay tuned for

Asked for chicken nuggets, got the sauce and a chicken sandwich. It was hot and fresh so what the heck ??.

Don’t get me wrong I love chick-fil-a, but this particular location does not share the same hospitality you get from any other location. The employees seem to not care about the customers and the quality of the food . I hope they receive better

Chik-fil-A always rocks. The quality from location to location is always impressive, but especially in an airport.