Dunkin' - Clay

Usually purchase a few doughnuts and a latte, iced coffee or blue raspberry coolatta depending on the time of day.

Hocus PocusI need Dunkin to focus.Love my Dunkin iced coffee!

It was an incredibly busy Saturday morning, with 15 cars lined up at the drive-thru and 8 customers inside. The staff were very professional and courteous, providing excellent service. Despite the high volume of customers, our food was ready in a reasonable amount of time.

I didn't end up ordering anything at this restaurant because the service was incredibly disappointing. I approached the guy at the counter and greeted him with a friendly "Hey, how are you?" He just stood there with his arms crossed and a blank look on his face. I thought maybe he didn't hear me, so I tried again, giving him the benefit of the doubt since I know service workers can have tough days. But instead of responding, he huffed in annoyance and asked, "What can I get you?" Are you serious? Is he really upset just because I wanted to order coffee? It felt incredibly unwelcoming to see him standing there with crossed arms, huffing at customers. Honestly, it was such a turn-off that we decided to leave and find a place with staff who were friendly and engaged. I gave this review one star because there's no option for zero!

It was very busy on a Sunday at noon, with the drive-thru line wrapping around the building, which seems to be a common occurrence. I initially received the wrong order, but the team member at the window quickly fixed the issue. Despite the high volume of customers, every interaction was pleasant.