Kaiyo Sushi - Chula Vista

I have been to this restaurant for lunch a few times and it has never been busy. The waitress is very friendly and the sushi is delicious. This is definitely one of the best sushi restaurants in Otay Ranch. My go-to orders are the spicy tuna roll or the salmon with lemon slices on top. They also have some unique sushi rolls with creative names, like the Jessica Alba roll.

"The sushi is excellent and the service is top-notch!"

I had an excellent sushi experience at this restaurant. I started with some appetizers and then enjoyed the Californian space, spicy tuna roll, spicy dragon roll, and Kaiyo special roll. All of the dishes were delicious. It seemed like there were more takeout orders than dine-in customers while I was there. The service was also fantastic.

Great food. Have ordered several times before w no issues until todayHorrible unprofessional service. (See pictures of texts from manager Kevin attached.)Ordered a Philadelphia roll and Hawaiian roll.Received a Philadelphia and what seems like a basic crab roll.I waited a long time in person. I gave my order twice Since they forgot about ringing me up the first time.I got home saw the wrong roll.I called and was on hold on and off with the girl from the front. She was talking to Kevin the manager. I even texted them the photo and told them I received the wrong roll. They offered a credit and I said I wanted a refund. I don’t want to go back after someone gave me the wrong order lack of services.Kevin refused to refund and then continued to message me by text unprofessionally. I’ve never heard of managers texting customers to tell them they’re trying to get free food. His words exact are “you ain’t getting no refund”. “You ain’t gonna get it” and so forth.I’ve now disputed for lack of services just know if you don’t get the correct order and don’t want to go back, they won’t refund just credit you. And probably harass you by text.I feel sorry for the owner. The food is great but Kevin is def a lost cause for their place.

Out of $263 order less than half delivered. Total disaster