Jack's - Chickamauga

Last night was my second time eating at a Jack's and it was even worse than the first time which was last Saturday. Saturday our food was wrong but at least it was hot and fresh and the staff wasn't as rude about getting the order wrong. Saturday I ordered two big Jack's meal add bacon, one with only mayo, the other all the way no ketchup, both bugers was dripping with only mayo and ketchup the wrappers were wet, I took them back and offered the food bavk, the cashier took my receipt, and stated she couldn't take the food back, but replaced the bugers. my pregnant daughter took me there last night and I ordered four of the double bacon cheeseburger s that are two for six, two with only mayo and two with no ketchup, four regular, I checked the food and once again, the two with no ketchup once again had ketchup, we went back to the drive thru before we left the parking lot and told them that we just came through, and two of our burgers are wrong, the person on drive thru rudely told us to just up around. Please keep in mind this only my second time eating at Jack's ever, we got back to the window and there were three or four girls waiting and rudely stated that we don't put ketchup on our bugers! So my daughter open the burgers and raised the bun to show them, the one girl that has long blonde hair was hateful as could be and said that's signature sauce, turned around and told everyone standing around it's signature sauce, rolled her eyes hatefully said that she would remake them anyway, I said I didn't know you had a signature sauce, and maybe someone could have told me that it wasn't ketchup when I ordered it with no ketchup, or could have nicely told me when I brought it back instead of being hateful and treating me like I'm stupid, then the girl came back to the window ask for the burgers back and salmed them in the trash with is fine that she ask for them bavk, but there was no call for the way she threw them away! She was so rude to us and acted so badly that we didn't even eat the burgers that were replaced out of fear of them doing something to them, so I had to go get me and daughter food from somewhere else, the other six burgers were cold and dry the people eating them had to heat them up and they said it didn't make them any better. So I have the two burger that was replaced because I was not taking a chance of eating food that was contaminated, the the way we we're treated by your staff, we wasn't rude to them and there no excuse for the way they they treated us at all, as I said we wasn't rude and I really do apologize for not knowing that you have a signature sauce because we have only ate there one other time, but there was no reason to make us feel stupid about it. And if you have cameras in your restaurant, I strongly suggest you watch the video from last night and see how rude your staff is at the Chickamauga location and badly we were treated. Thank you

I had the fish dinner two days in a row. Wonderful. Sad when they said it would be going away.

Their food is average but their ice is that soft crushed stuff that's fantastic to eat. They needa a better veggie selection.

I love Jack's but everytime we order there either they leave something out or the food is cold today it was both

I finally tried the Big Box and was impressed. It was a great value with plenty of food. The staff, although a bit understaffed, did an amazing job taking care of customers and getting orders out quickly. I will definitely be back. Great job!