The Hidden Shamrock - Chicago

Was told their open table system was scheduled to shut down that evening. Unfortunately we showed up and weren't offered a thing aside from a long wait and some angry stares from the crowd.

We ended up having to miss this reservation but it would be unfair to not share how great of a venue Hidden Shamrock is. It's a great place to watch a game and hang out with friends!

Memorable: noisy with poor service and less than mediocre food

We made a reservation for 8 people on New Years Eve. We wanted to celebrate the holiday and a family member's birthday. When we arrived at the restaurant, the servers were setting up tables for a private event and were unable to seat us for normal dining. One of the servers got the manager who seemed totally unconcerned that the restaurant would be unable to fulfill its commitment to our reservation. He just shrugged and told us that he'd forgotten to update OpenTable. When asked for suggestions of where to take a party of eight people he did tell us about a couple restaurants in the area but otherwise did not do anything to apologize or make this inconvenience any easier for us. Finding a table for 8 people on New Years Eve is next to impossible so we just went next door to Trinity bar and ate bar food. Moral of the story: If you want to eat at a restaurant where the management is completely lackadaisical about its customer base, call the restaurant personally rather than use an online service. This review in no way reflects poorly on OpenTable. I've used this service many times without complaint. It was simply the failure of the restaurant management that was so disappointing in this experience.

We dined with a group of 12, and although there was a large crowd in the bar for the Baylor/KSU game, the manager and bartender went above and beyond to ensure we were well taken care of. The food was delicious, and the service was excellent.