Rosati's Pizza Of Chicago

Starting off: if I could give 0 stars, I would! On Friday 9/23 I ordered about $100 worth of food through their Slice delivery service for a family member?s birthday. We requested delivery to a nearby arcade/bar less than half a mile away. We waited anhour since it was a lot of food but never got a call or text from the driver on where they were. When we called for an update onour order, the cashier that answered the phone said the food had been picked up by the driver ?25 mins ago? which didn?t makeany sense because we were a 5 minute drive from the restaurant. We waited longer and after almost two hours had passed, wedidn?t want the food anymore. We called Slice support and were told that they could not provide a refund without authorizationfrom the restaurant. Slice support called the restaurant on our behalf and said the restaurant was refusing to authorize therefund. We walked to the store to get our refund and saw our order sitting in the heater so they had lied when they said thefood was on the way when we initially called them. We were told by the girl at the front (terrible attitude and customerservice) and the manager that we needed to contact Slice for a refund. We continued to contact Slice and they called therestaurant again while we watched Bob the manager tell them that he ?can?t give us a refund? but could offer to give us the foodand 20% off. This was unacceptable to us, and at this point we just wanted our $100 back. We left and went somewhere else toget food and started the process of reporting the charge as fraud to our bank since the restaurant refused to give us a refunddespite not providing the food to us. At least 30-45 minutes later, we got a call from the manager who said the owner authorizeda refund and that we had to contact Slice again to get it refunded. Slice put the refund through and we are now waiting for thecharge to be reversed. My family/I will never go through the headache of trying to get food from this Rosati?s

Update: Late again. It takes way too long to get delivery from here. I?ll try DoorDash next time I want their pizza to see if it?s faster. Love the food, but delivery takes at least an hour and a half sometimes.

I really love their services is so good one of the best kitchen

Pizza was good The only issue I had was the guy warming up my slice he put his thumb on the crust with no gloves on so obviously I didn't eat the crust which I usually do

Excellent service my order threw a third party app was cancelled my money hasn’t been refunded and it’s New Year’s Eve they called asked if I still wanted it and got it sent right over and 50$ cheaper might I add.. thank you whoever you are iat the Milwaukee ave location . You saved my night