Marks Spencer

We were here at around 3pm on a Monday afternoon and the cafe was fairly quiet. As it was my friend's birthday we decided to have cake with our coffee. I ordered the toasted teacake which arrived most promptly to our table. It was hot, very tasty and they didn't skimp on the butter! The latte coffe was also hot. It is not the cheapest but the quality is good. There were plenty of free clean tables. The staff were friendly and efficient. A great place to have a coffee after a spot of shopping.

Had some time to kill and thought M and S. as it had been a while since I had been . Wish I had gone else where. Ambience of a swimming pool or railway station. Went to a till to order food and was informed I could only order drinks as food was the back of the hall. Settled for a cup of tea and I have sat here for 30 mins trying to figure out the system. Hard luck if it is the only shop you are visiting at the Cheshire Oaks, if visiting others go else where.

Second and last time here M and S are supposed to be high standard.....not !!! Queues were very large at every till and only a few staff to take orders and prepare drinks. Tried to order a Jacket Spud and cheese.....sorry no cheese ??? ....unbelievable ! Try your food hall. Ordered a big brekkie.....it arrived half cold, only the beans were hot and 2 cremated sausages which I asked to get changed, the reluctant staff member replaced them with microwaved half cremated ones......for £9 its not good or value in any café never mind M and S. We turned down the Asda café to drive here .... never again !!! We never saw any obvious supervisors or managers in the café area......with so many people complaining I wonder why not ? Noticed no replies to the reviews ????????

Had the fruit tea which came in a pot and was nice and fairly cheap. Is a bit confusing when in there because its not very clear what till to go to or where to wait for your drink. Not much choice on hot drinks either.

We used to go quite often to the this restaurant for cup of tea or light lunch.The tea used to very good quality and served well, the food was also very good. After our shopping we always looking forward to go to the restaurant. Then we did not have chance to go there. Last week we went to restaurant with our friends and we have tea and later on light lunch there. We were so disappointed with the quality of the food and service , having a tea in mugs , had chicken wraps , cold and tasteless brew tea, the chips were full of fat and cold. overpriced. I think M&S lost its touch and uniqueness . What a disappointment, come on M&S you could do it better and no need to make shortcut and lose the quality of the food and service. Bring back the china cups and saucers