Caffe Nero - Cheshire East

I have been going to this Cafe Nero for more than ten years. Since covid they have gone to card only and stayed card only. I will no longer be going to my favourite coffee shop because of this reason. I would say to the owners that the vast majority of people who go to your establishment are of similar age to myself i.e. 50 and that era is very much used to using cash. I understand paying into the bank can be a pain especially now banks are closing however the customer is king or in your case not.

The management don't read the TA reviews or things would surely change? I like the decor, the coffee and the big comfy armchairs. My friend was second in the queue and it took 5 minutes to get the coffees in. Our table wasn't cleared in that time so we did it. It's just a shame, there were plenty of customers coming in but how many were happy with the service?

I love the style of Caffè Nero outlets and the consistency of both service and produce Alderley Edge store is no different. Great coffee and nice ambience to the place. Am a regular

Visiting Alderley Edge with my daughter and grandson we decided to sit outside as the weather was warm We noticed the shear lack of clendliness around the right hand side of the sitting area Old leaves , old cig buts very ,old litter , cobwebs , dust and sheer disgusting uncaring mess , hygiene was no where to be seen My daughter visiting was horrified re the lack of care to customer comfort , Get your brush out cafe Nero

Looking for a change and Nero has a few available seats outside. It's my round and I fear there's two customers in front of me and we're only out for an hour. Young girl concentrating on the job, no time for a smile or a word, really felt she should have help. going to be 5 minutes. There was someone else around apparently, just not in the caffe. This other member of staff should be chatting with the customers, making sure everyone has what they want and cleaning up when people leave. Oh, yes and dealing with scrotes with their feet on seats, drinking cans of Strongbow in the corner!