Chipotle Mexican Grill - Chelmsford

Payed for 2 full meals with chips and drink. Got just a burrito with nothing but meat and cheese and a burrito bowl with absolutely nothing we order but avocado, meat and cheese. No chips, no drinks. They are refusing to refund us as well. This place has screwed me for the last time. I'd really recommend avoiding this chipotle

Made a delivery order at 1PM, didnt get it until after 5:30PM. Had to call customer service at least 5 times, had to order twice. 1st was a no-show, and 2nd didnt arrive until 2hrs later. Got refunded twice. Literally my whole day was waiting for this food. When DOORDASH arrived at store, he still had to wait least 30min or more and they STILL GOT MY ORDER WRONG. This CHELMSFORD MA DRUM HILL RD branch has habitually been giving us terrible service. They’re literally doing and giving us whatever they feel like 1 half a bowl. Where’s the corn? Where’s the guac? Where’s the lettuce? Where’s the fajita veggies? WHERES THE BURRITO??

The girl got mad cause she made my bowl wrong then gave me a bowl that wasn’t even half way full and rolled her eyes. I said “I only wanted one bowl with cheese sorry” she got mad threw the other bowl away and made this fast and gave me it I didn’t wanna get into an argument so I just left with this.

Place was absolutely filthy. Bits of food everywhere. The people working have no idea how to wrap a burrito, it’s not a taco you have to roll it up!!! The filling of the burritos are all over where they prep food and then they sell me a fountain drink and don’t have any straws? Who’s ever managing this location should be fired. My 9 year old nephew could do a better job of running this place.

This is a terrible location. There's always issues with online ordering or the payments they accept. I just placed an order online for an 11a pick-up; when I arrived the doors were still locked despite workers being active in the store. Eventually a worker finally made eye contact with me but refused to even come to the door to speak with me because she was enjoying her own lunch. Terrible communication and terrible customer service!