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Bidra med feedbackWe understand that they were busy, but waiting an hour for a toastie and a panini is really unacceptable. When we politely inquired about the delay, the waitress simply stated that they were busy. When the food finally arrived, my partner's order had ingredients we specifically asked to be excluded and no chicken. The other order had toasted bread, but the contents were cold and the cheese was not even melted. This was disappointing, considering we are locals to the farm/tea room and frequently spend money in the shop. After expressing our dissatisfaction, we were offered a refund for the food, which we accepted. However, we cannot get back the hour we waited or the hunger we experienced. The waitress was apologetic, but there was no apology from the kitchen staff.
Amazing apple juice with great jacket potatoes and completely good price and freshly grown and the crisps are really delicious.
I try and visit every year for the pyo season. Beautiful strawberries, raspberries and cherries. The little farm shop is nice with lots of choice. The bee shed is lovely for some cake and tea, I think they serve sandwiches and hot breakfasts too. Staff friendly. Lovely little farm at the back where you can visit the animals for free.
This morning, my two children and I visited this restaurant. Unfortunately, one of my children has specific dietary restrictions (bread, beans, potatoes), which made it difficult for him to find something to eat from the menu at the restaurant. This has never been an issue at any other breakfast places we have visited in Chelmsford. However, the woman at the cash register was very rude and unhelpful. She advised me to order an adult-sized breakfast for my child and only give him half of the contents. This would have cost me £11 for a sausage, a slice of bacon, and some scrambled eggs. When I mentioned that the restaurant had been more flexible in the past, she rudely dismissed me. As a family business that caters to local families, it is disappointing that they cannot accommodate the dietary needs of children. I have been a regular customer in the past, but without a sincere apology, I will not be returning. The staff member I spoke with was dismissive and impolite. We ended up going to a different restaurant across the street where we had a much more pleasant breakfast experience.
Normally we enjoy coming here but they are under staffed or skilled and we waited over an hour for a bacon bap and panini. The staff were slow and tried to avoid eye contact.