Fortune Cookie Chinese - Charlotte

I am a frequent customer at Fortune Cookie. I go at least 2-3 x a month. Never had a problem with my orders. I love the food. BRANDON who said today 11/22/22 is the manager is the most nasty and disrespectful worker I have EVER encounter at FortuneCookie. Today he was rude and said he will NOT give a credit when there was a misunderstanding over the order. In the past I wasable to get a credit or accomodations. Today Brandon was very nasty and very unprofessional. That is bad business. Brandon doesnot need to be in the store front working the counter with that type of nasty poor customer service. If Brandon continues towork at Fortune Cookie.... Fortune Cookie will loose a lot of business.

Stopped by to get lunch (dine-in). Ordered the Moo Goo Gai Pan lunch specials and it comes with egg roll and fried rice. The moo goo gai pan itself was good and the egg roll is decent. The fried rice tasted like rice mixed with soy sauce and not properlyfried nor mixed. Definitely recommend regular steamed/white rice instead. Friendly staff and quick service.

The food taste quality has gone down here like they got new cooks , use to be my favorite for a long time. It's just not good anymore.

This beef looks suspicious!!! I WILL NEVER EAT here again! I called to tell them it taste and looks different, but he just said, ?OK??.. No ma?am or sir. #GROSS

AVOID THIS ESTABLISHMENT AT ALL COSTS! On September 5, 2022, my family and I placed orders for three combination plates, a Crab Rangoon order, an order of egg drop soup, an additional order of fried noodles, and six egg rolls. When we got home, wediscovered the egg rolls were missing, the rice was undercooked, and the shrimp was also undercooked. We called right away andwent back to the restaurant to ask about the food. Even though the business closed at 9 p.m. Eastern Standard Time, no one wasthere when we arrived at 9:23 p.m. On September 6, 2022, we contacted and spoke with the manager (a gentleman with no givenname), who said that undercooked rice was typical and that no refund could be given, but that we could still get the six eggrolls. When we complained about the undercooked rice and shrimp that came with the missing food, we were told that the onlything that could be done was to replace the egg rolls. When we asked to speak with the owner, we were told that he was out ofthe building and that he would not be returning. We have spent thousands of dollars at this restaurant over the years, and wehave told others that it serves the best Chinese food. Following this incident, I strongly suggest all customers, friends, andfamily to AVOID THIS ESTABLISHMENT! They don't value their patrons' loyalty. Nobody wants to spend money on a subpar service.Legal actions are next because we are on the way to the hospital!