Firebirds Wood Fired Grill - Charles

Abigail provided excellent service and the food was good. Our party of 5 sat at a booth located close to the door and the flies and gnats were very annoying as we ate. That definitely needs to be addressed

My Rib eye was rare on one side and medium well on the other. Server offered another steak and I declined but no other remedy offered. She didn't let anyone know or ask if there was anything else she could do. I picked through it and ate what I could but because we are just visiting taking a rib eye to a hotel room for leftovers wasn't an option and a comp of some sort would have been nice. But sadly no... Essentially for the price of the steak it was just disappointing. The restaurant was extremely busy and seemed understaffed. Bread was underwhelming and needed salt. Garlic thyme butter on my steak was extremely salty.

Food was excellent! We had a reservation but showed up early and got a table right away which was great. What wasn't great is our dining area had remnants of glitter on the table chairs and floor. We said something about it to our waitress. She said there was a bachelorette party seated here earlier. She offered to clean it but never attempted to. I think she should've asked if we would like a different table or immediately apologized and cleaned it. Please make sure tables are inspected prior to seating. I'd come back simply due to the amazing food.

Food received was not as described on menu. Ordered the chicken pasta and chicken was too done and no spicy cream sauce in the pasta. It was terrible and the boodles were way to hard

My sister suggested this establishment. So we thought, why not. Amazing outing Friday is our date night. We stay in Belleville, il. So it's a 45 to 50 minute haul for us. No regrets, though. The server's name was Carrie, had a gentleman in training he was great as well. Suggested drinks, had a personal touch to his service. Make a connection with your guest. Thank you will return