Breakaway Cafe - Chapel Hill

Avoid this restaurant. The service is slow, taking minutes before our order was taken. We ordered a hamburger and the NY strip with fries. The burger came out cold, the fries were cold, and the patty was good, but the NY strip was terrible. The steak was heated in a pan instead of a broiler, with lots of stringy threads and an excessive amount of fat. When I gave feedback about the poor quality of the meat, the owner came out and defended the quality of the cow, saying it was a high-quality piece of meat and implying that I didn't know what I was talking about. Instead of apologizing and offering to make things right, they seemed uninterested in addressing our concerns. Despite mentioning the slow service and cold food, the owner's response was dismissive and rude. It's understandable that not every meal can be perfect, but to completely ignore a customer's concerns and defend the quality of the meat is just unacceptable.

Avoid this restaurant. The service is slow – it took 10 minutes before our order was taken. We ordered a hamburger and the 'NY strip with fries'. The burger came out in 5 minutes, but the bun and fries were cold. The patty was good, but the NY Strip was terrible. It was poorly cooked in a pan instead of a broiler, with lots of stringy threads and an excessive amount of fat. When I gave feedback about the poor quality of the meat, the owner defended it and insinuated that I didn't know what I was talking about. Instead of offering any solutions or apologies, the owner simply left. When we asked for the check, the owner's wife came out and was dismissive of our feedback. She made excuses and did not seem interested in addressing our concerns. Overall, the service was slow, the food was disappointing, and the attitude of the staff was unprofessional. It's best to avoid this restaurant.

The service was slow, taking 10 minutes before our order was finally taken. We ordered a hamburger and the 'NY Strip with fries'. The burger arrived in 5 minutes, but the bun was cold, fries were cold, and the patty was good. The NY Strip was disappointing with overcooked and greasy meat. When we shared our feedback about the poor quality of the meat, the owner came out and defended the beef, insisting it was a high-quality cut. Instead of apologizing or offering a solution, the owner dismissed our concerns. When we asked for the check, the owner came out and disregarded our feedback, adding insult to injury by seeking live feedback instead of online reviews. Overall, the experience was disappointing with cold food, slow service, and unresponsive management. It is best to avoid this restaurant.