El Pollo Loco - Feedback

I don't usually write reviews but I was really happy with the service and food at el Pollo Loco. The staff was really patient in helping me deod3 what to order....

I had a long day at work on July 13, 2023 and was too tired to cook dinner for my family. I decided to get some chicken from El Pollo Loco. Despite wanting to g...

This place never puts any chicken on their menu items of any kind yet they always have an abundance of chickens being rosted. The employees take it home with th...

The food and service were excellent, but the dining area was not clean.

Way too expensive for what you DON'T get. The person asked if we wanted salsa. Come to find out there wasn't even any tortillas included in a $20 meal. Save you...

Staff was nice but family meal was completely burnt and charred to a dry crisp. I don 't like picking thru my food for the good parts. And especially don 't lik...

Good food at a great price, but the customer service is really rough! They were unorganized and probably weren?t following their training. All orders had an ord...

Food was okay. The salads were gross (no dressing provided), the chicken was greasy, but the churros were delicious! The service was odd...the staff seemed conf...

I guess I have now learned my lesson. Disappointed once again. Got home and noticed my order was not right. They gave me 3 pieces on cold, dry chicken on my sal...

Ordered the 4 piece meal. The chicken was extremely overooked, it was dry and crunchy. In addition, the pieces were so tiny, that the salsa cups were bigger. We...