Gloria Jean’s Coffees Champaign Illinois

It was very hard to communicate with employees. The cinnamon roll was old. They were out of everything. My fiances coffee was not drinkable. My drink wasn't bad. Not sure what it was.

I arrived here at 5:45 coming back from a long camping trip. Really needing a cup of coffee. Online. It says that this place closes at 6:00 but the woman at the counter told me she already cleaned everything so she couldn't make me a cup of coffee. I feel like that stores should hold true to their closing times and not clean up early just because somebody wants to go home. Very unfortunate. I love writing good reviews but this time I'm not going to because I'm a little bit upset. I couldn't get my cup of coffee and I still have 3 hours to drive home

The lady looked bothered that I went in to order and said I can’t do part cash and part card, one or the other. It was $18 for 2 drinks. I got a caramel frappe and it tasted like nothing, just pure ice. I asked if our chillers were supposed to have whipped cream and the worker sighed and then went to the back to get it.

So the employee working register asked me if I could pay cash even though the card reader looked to be working. I asked him if it was not working and he didn’t answer the question, and he only reiterated If I could pay cash. I could and obliged but the entire interaction felt odd. He did not ask my friend after me the same question, and she paid card no problem.My other problem is how they made my iced drink. For the regular size, they filled my cup with ice and added the espresso shots. The barista then proceeded to steam milk for an iced drink, and then poured it over the ice. This melted nearly all of the ice and watered the milk down. Overall, I feel as though I paid 7 dollars for one drink to be ripped off. If this is corporate policy, they are overcharging all customers. If it’s just this store, it needs to be rectified—especially when the cashier makes the entire process wholly uncomfortable.Shan’t be going back.

Pranuie is very professionalAnd very knowledgeable on my ordersThank you so much