New Rays Chinese Take Away

Awful! Take too many orders and cannot service customers. Ordered in person, told 35 minutes, it’s been 1 hour 25 minutes and they can’t say how long?! The kitchen is literally right there! Get your business together! This is embarrassing!!

Food is OK, a couple of the chicken balls were very chewy. Keep an eye on what you've been charged compared to what their menu prices say!

A friend recommended New Rays and I decided to give it a go. Wish I hadn 't. The experience began with a weird conversation with the person taking the telephone orders – not quite sure they were all there , to be honest. Maybe they were just really busy, who knows, but the disinterest they had for their work was bordering on funny. Next up, as I went to pick up my order, I had a nasty experience with the lady owner (or at least a lady who acted like she was the owner). There was a long queue outside the restaurant, which included people who hadn 't made their order yet. So I went inside to ask politely how the picking up of the food works. After standing infront of the desk for 5-7 minutes, being ignored, I politely tried a meek excuse me , only for the lady to put her hand up in a don 't speak manner, as she was checking someone else 's order. A gentleman next to me, also waiting, looked at me and smiled in a I know, it 's always like this manner. After another 3 minutes (which felt like 30 minutes due to the akwardness), the lady looked at me and said YES?! in a loud, rude manner. I enquired whether possibly my order might be ready. NAME!!?? She barked. At this point I was getting quite amused. Anyway, long story short. Once I got the food back, we sat down to what was probably the worst Chinese food I 've ever had. The only taste you could decipher was salt. Everything tasted the same and had clearly been cooked hours ago. A soppy mess. The prawns hing kong style were so limp that I would not be surprised if they had been cooked the day before and put in a fridge to await an unsuspecting mug (me). The only value that New Rays has is the hilariously bad-tempered and rude lady owner. She 's pure comedy value and definitely should not work in customer service!

We regularly choose this Chinese for our takeaways, even though there are others nearby as they are consistently good. Sweet and sour chicken balls are lovely, not too greasy or heavy in batter. Crispy shredded beef is always good too. Hubby really rates their Lamb curry. Just a little on the expensive side or I would give them 5 stars, but you do get what you pay for and we have never had a bad meal from here.

This restaurant has been established for many years! The owners are very pleasant and the food is delicious as well. It's always great to have Chinese food after a night out, especially when it's right at your doorstep.