Winding Wheel Castleford

We waited nearly an hour for food ! It was served by a rude woman. Not everything came out had to ask twice for the rest of our meal. Loaded onion rings were certainly not loaded most of the food was cold. When we asked for the bill we had to wait 15 minutes for that. It was freezing in the restaurant Service: Dine in Meal type: Dinner Price per person: £10–20 Food: 1 Service: 1 Atmosphere: 1

Staff great. Improve the food quality Don't go if busy they can't handle alot of food orders,food comes out at different times and temperature had to send kids burger back due to it being freezing Parking: Make sure you register number plate. Service: Dine in Meal type: Dinner Price per person: £50–60 Food: 2 Service: 5 Atmosphere: 3 Recommended dishes: Onion Rings, Beef Burger, Southern Fried, Jacket Potato Parking space: Plenty of parking Parking options: Free parking lot

The harvester has ruined Christmas 2023. We were positioned right outside a toilet and had everyone brushing past us while trying to eat. We were also next to a large family that let their children run SEMI NAKED around the table. The heating was off and it was freezing. The starters were cold soup or frozen microwaved brie. Mains consisted of cold veg which is quite impressive considering they had been overcooked to the point they were practically mush, paired with meat which had the consistency of leather soaked in brown water that was supposedly gravy Puddings were a choice of the smallest peice of Christmas cake soaked in lumpy custard or 3 profiteroles. Credit where its due, the floor staff were exceptional. Only to be let down by the manager, Neil prior, with his fake accent, who apparently couldn't process a refund despite claiming to be the owner. I have had to leave without any form of refund only an email. I have never heard such rubbish of a manager unable to process a refund. I will never visit this establishment again and would urge others not to. £280 to ruin Christmas. ADDITIONAL COMMENTS IN RESPONSE TO NEILS REPLY 26/12: The room was freezing, even staff commented that the heating was off and should've been on. We saw many surrounding tables with full plates being collected by staff. I understand that it is Neil's responsibility to protect the business' reputation but lying is not the way to do it. Still waiting on a refund and will update as this continues UPDATE 27/12 After raising a formal complaint with harvester, I received an email yesterday evening advising I'd be called by an area manager today this has not happened and harvester continue to spoil the holidays and I've also noticed the few false reviews that have popped up since this review Update 28/12 Spoke to Jennifer who processed my refund and was absolutely lovely, when I went to collect it though I could see neil skulking about in the background still looking scruffy. Overall I still rate it a 1 star experience based on the food but I will say that apart from Neil, the staff at the winding wheel castleford are all brilliant EDIT 28/12 Just received a threatening phone call from Neil on my personal mobile. This is completely unacceptable Meal type: Dinner Price per person: £50–60 Food: 1 Service: 5 Atmosphere: 1

Really good service, lovely meal, will rebook for next year Food: 5 Service: 5 Atmosphere: 5

The service was great, the food was lovely and we all enjoyed Christmas at the Winding Wheel, thank you for everything. Service: Dine in Meal type: Lunch Price per person: £70–80 Food: 5 Service: 5 Atmosphere: 5