Anatolian - Castle Point

I haven't been to this restaurant in a long time, but decided to drop by tonight without a reservation for a party of 8 (our original booking fell through). Our expectations weren't high for a last-minute booking, but unfortunately they were not met. The service was disorganized, with servers not being assigned specific tables, resulting in a chaotic experience. The food was overpriced for the quality, and we had to flag down a waitress to let her know that one dish was inedible. I wish they had been upfront about not being able to accommodate us due to being busy (even though the restaurant was not full). They did remove the inedible dish from our bill, but overall we felt the prices were still too high for what we received. We wouldn't come back or recommend this restaurant.

I ordered a family meal online at 6:30pm this evening. The order was accepted with a delivery slot of 1 hour and 10 minutes. After waiting for 1 hour and 30 minutes, I called the restaurant for an update. Despite multiple calls and continuous excuses that the food was on its way, we finally gave up at 9pm as it was now too late to eat. I called again and requested a refund, which they eventually agreed to (although I have not seen it yet). They also said we would receive a free order when it arrives, but it never did. I have used this restaurant many times in the past, but will not be using it again due to the terrible service.

I went to this restaurant with a group of 7 family and friends to celebrate a birthday. We had informed the restaurant that it was a birthday celebration when we made the reservation for 7pm on a Tuesday evening. The restaurant's website stated that it was open until 10pm. The food was generally good, but the service and cocktails were lacking - the mojitos didn't have much mint or rum. At 9pm, we were informed (without being offered dessert) that they would be closing in 15 minutes and they refused to serve us another bottle of wine. It was a disappointing end to what should have been a great evening.

My husband and I decided to go here as not tried it and walking distance and I’m so pleased we did after couple having tried other Turkish restaurants in the area but this was by far the best for quality of food, portion sizes and staff service. You are immediately given their wonderful bread along with very fresh large salad with taziki and houmous on side. We had starters of calamari and mushrooms and such generous portions. The chicken shish was so tender and so much of it that we couldn’t finish it all but they offer to package up what you can’t eat if you desire We were given complimentary lemoncello shots and can’t fault friendliness of their staff Reasonably priced and excellent food and will definitely be ba k here as found our best local Turkish restaurant

Mother’s Day ordered online and advised 30 mins collection , arrived on time , told another 15 to 20 mins , back to car , went back in 20 mins later . Sorry 2 mins more. Each time we asked what’s happening with food they would walk away and not respond. After an hour they kept saying sorry what can we do , I asked for refund so we could go elsewhere and they just ignored the request for refund and said sorry but what do you want us to do . Eventually after 1 hour 15 mins food was in bag and an offer of a bottle of coke as good will gesture. We don’t drink coke so he took it away . Food was ok although the rice had obviously been dished up early and was warm at best and had replaced the couscous ordered . Overall really shabby service and won’t ever return , mainly due to their attitude as in they had our money and wasn’t prepared to refund . The restaurant wasn’t overly busy so have no idea why it took so long to cook a couple of kebabs .