Mcdonald's - Casper

Ordered our food on app. Closed to pick up parking. He waited for 45 minutes to bring out a wrong order. Fifteen minutes before entering. They had given our orders to someone else. The manager tried to blame the cashier, cashier had only done what the manager told him. No excuse, no compensation. I made our order new and took their time.

It took 26 minutes to get my dine in order! I could have gone to a sit down restaurant and had a better meal in that time! It would have been longer if I wouldn't have gotten an employees attention and asked how my order was coming along. Never again will I stop at this McDonald's location!

Spicy Chicken Sandwich Combo w/ Large Fry, Lmao. Sad Staff was nice at least.

Most bizarre experience I have ever had at a fast-food restaurant. I order 3 simple menu items, pay at the 1st window w/ credit card and am not given a receipt. Not the 1st time I haven 't been given a receipt at a McD 's, that 's fine no need to waste the paper. At the second window I am told to wait in parking spot #2 because they are waiting on food. Pretty normal up to this point. I wait 20 minutes while those around me get their food brought out to them, I would estimate 30 other vehicles have gone through at this point. I am asked 3 separate times what my order is again by multiple employees running food out to customers. The 3rd time I am asked for my receipt, which I explain I was not given at the 1st window when I paid. The employee says that 's fine and goes back in the building. I wait 10 more minutes and flag the employee down as they are bringing out someone else 's food yet again. I ask her if my order will be ready soon. Her response is, and I kid you not, My boss says you didn 't order . Then, as I am trying to reason with her for a solution to this issue, she walks away while I am talking. At this point I am frustrated and see no other option than to just leave, after all what do you say to You didn 't order when I clearly did. Get home, check my pending credit card charges, and right there at the top is the charge for my order. I will be disputing this charge and will not visit this location again.

Brilliant to make two lanes for ordering food and employ the invisible man to man one of those lanes. It's like Russian Roulette which lane he is on but if you choose wisely you will lose lots of weight waiting for his shift to end.