Chipotle Mexican Grill - Cary

They never get my order right. This location therefore uses a bot response service. once a year I try to give this location a chance. No, never again. on the other day at the door dash ordered and the complete order was wrong, with my name on it, so it wasn't the driver's fault. not sure who doesn't know how to read, or who checked this wrong order, apparently no one.

Last night I received the worst service I have ever had at any fast food establishment let alone a chipotle. It was 8:30 and the place closed at 10 a full hour and a half left before closing and they had half of the production line shut down, not very much choices to choose from left. They “ran out of lettuce and guacamole” they clearly didn’t feel like putting anymore lettuce in the pan or preparing any more guac. I look down and see guac on the production line still so I pointed it out to the line cook and she rudely responded by saying that “the guac they had left was for online order customers only” because they didn’t have a lot left and didn’t know what orders were going to come in. So if I had went back to my car ordered online then went back into the service line I could have gotten it? You’re telling me that people who haven’t even ordered yet literal “potential” customers can get this item and me a customer who is in your line ordering right now can’t? Makes no sense at all! I was literally looking right at it in front of me. Worst chipotle experience I’ve ever had hands down. Will never be back to this location. Staff needs to some serious training on the principal that “We are open until we close” and that “You treat your last customer of the day just as well as you’d treat the first customer of the day”. I’ve managed many restaurants for years and would have ripped my staff a new one if they treated people like this. Don’t work in the service industry if you can’t provide simple services!

Don’t recommend this place at all. Second time it’s the same experience. The service and staff is awful. After paying $19 for dinner at least we deserve full bowls. I will never go to this place again.

Overall, I have had good experiences here with friendly staff and speedy service. I am also impressed by their sanitation score.

Probably the worst version of this business I've encountered. Service is fine but the food is prepared so salty it's not edible.