Olive Tree Coffee House - Carlton

Was a few times before with my partner, always brilliant. today I was there with my son will (the wheelchair is bound) brilliant place as his wheelchair friendly!

Great place, to meet with friends for coffee, lunch or afternoon tea. Friendly staff, the food is very good.

I have been eating here for several years and always had good service and good food, UNTIL TODAY! Tried the Grease themed afternoon tea, a good idea very poorly executed, to add salt to wound the fondant on the biscuit had a huge human hair wrapped through it, when I complained I requested something else instead of a biscuit as this had put me off , got totally ignored and given another biscuit ! when challenged ged advised we only swap like for like with no apology! I then spoke with the assistant Manager whose attitude was disgraceful, poorest level of service I have ever experienced, very defensive, argumentative and sarcastic. Asked for a box to take my buttercream topped cakes home, got paper bags, when highlighting to Assistant Manager advised we don't give out boxes for afternoon tea! joke I was hear last week and we were given boxes for a bacon roll. I won't be returning as when spending £60 for 3 people to have a relaxing afternoon in todays difficult financial times , my day was spoilt and not relaxing in any shape or form. Really disappointed as I live close by and enjoyed popping In here on a regular basis, will have to find somewhere else. Afternoon Tea with a side of attitude is the best way I can describe my experience. See my hairy rock and roll biscuit picture enclosed!!!

Little hidden gem of a coffee shop situated in the grounds of Carlton Hall residential village but open to the general public. We just dropped in for coffee and cake which was lovely. Would definitely recommend and will be back.

I really love this place, being vegan it is hard to find somewhere to just go for a cake but the team had everything available, no worries. Really friendly staff and atmosphere, one of my favourite places