Taco Bell - Carlisle

Do not go here if you?re hungry. I?ve been waiting over 15 minutes for a simple taco. The staff do not look like they know what they?re doing and they walk around in slow motion. When I checked with the manager about what were the sources of the delay shesaid it was Saturday so it?s busy. I think it?s a little bit more complicated

They 've been at this location for forever, now. They were closed for renovations, but other Yelpers reported it as permanently close, so can 't leave reviews on their original page. Given their prior reviews, the Ownership is probably happy enough to havebeen able to jettison those reviews. Wish I could say that things have improved with the renovations, but they decidedly havenot. Hopped into the drivethrough line a few minutes before 1600. There was one car sitting at the cash payment window seriously: why have a window just for cash payments but have credit card users pay AT the food delivery window??? , me andanother car at the two, parallel order kiosks. I ordered two soft taco supreme meals one with beans instead of ground beef theother with steak instead of ground beef each with a water. On the menu, one showed up with the Sup tag while the other didnot. Asked the order taker if both were actually Supremes. She assured me they were. Both were the same price, so I shrugged andmoved on. Went to the first window and, after waiting 10ish minutes for the car that was there to move on, get told by theperson there this is the cash window ??? ...ooookaaay. Takes a further ten minutes for the car ahead of me to get done payingfor and receiving her food. Get to the window, hand them my card. I say to my wife, check the bag to make sure they made thecorrect meat substitutions . They eventually hand me my card back followed a minute later by our bag. Slow, but still far fasterthan the previous vehicle. I was momentarily happy that we 'd gotten our food so quickly after such an extraordinarily long was during not lunch or dinner rush go figure . I pull up so next car can get complete their transactions and pause so wife caninspect the food order for correctness. She tells me the meats were correct, so I drive out of the lot. We 're about a block awaywhen wife notes that the food was cold ...presumably because it had been waiting in a bag for 10

When I went last week. I had ordered through the app. It was my first time going there since it reopened. I got in the parking lot, get out of my car, and start walking to the door. Before I got to the door, I can see inside about 10 other people standingthere in ordering area. I thought, That 's not a good sign . I walk in and some of the other customers notified me that it 'sgonna be a long wait. About 40minutes for some of them. I had already ordered and paid for it. Also I didn 't have anything tothat day so I had time. So I was gonna wait. While I was waiting, the one girl there was taking charge. I don 't know if she wasa supervisor or like a bench pick. Either way she was doing the best she could. Same with the other employees there. I could seethey were trying with what they could. The problem they were having is that they were short staffed. When they closed thelocation down to rebuild it, all the staff left of course. I felt bad for the employees and I wasn 't going to blame them. Istill don 't blame them. They 're short staffed. I think what 's worse was that I heard her making phone calls to what soundedlike a manager. Not totally sure on that. That made me think. It 's two in the afternoon. Yet they don 't have a manager onstaff. A manager should be here stepping in. They need help. Leadership should be here making an example. It 's bad enough thatthere was maybe six people back there. Then, you add that there is no manager on staff. I over heard her saying that there wasfour managers on staff at the grand opening. Maybe there was something going on with them. I don 't know. Point is though thatthere really should be at least one manager on shift with the rest of them. Especially now. I ended up waiting almost two hoursbefore I just left and went to McDonalds down the street. I didn 't really care to ask for a refund at that point. I hope theyget the staff that they need and with the proper training. I also hope they get some management with an a

Always double check!! I ordered 9 items they forgot 4. Waiting is crazy orded my food at 5.53 recieved the order at 6.30 and it wasnt complete. the Service is not really bad I would say the employees need more training. The setup for eat in Customers,drive-thru, delivery needs to go back to the drawing board.... handled separately and with more focus. Alot bugs in the systemthat need to be worked out.

We LOVE this Taco Bell! The new look is so nice. My fiancée is so used to them putting dairy on his order (he is allergic to dairy) so when the staff took the time to make sure his had no cheese, it was such a relief! Keep it up