Five Guys - Cardiff

Ordered on line for collection. Followed instructions to go straight to pick up point. Waited (and waited) while watching a back log of cooked patties being left on the counter for at least 10 minutes waiting for a team member to finish the toppings and pack up. Consequently burger was at best luke warm fries cold. Staff obviously under pressure and (eventually) paused taking new orders to move the pile of existing orders along! As a regular customer i feedback to Customer Services who basically were defensive and totally missed the nature of my feedback! Not even an apology. Would avoid at all costs.

I had been looking forward to trying this as I hadn’t been before.. We were aware it was pricey but nearly £30 for two burgers one chips and one drink?? Chips were,in my opinion not good they looked over cooked they were not particularly nice, there were loads of them and they went in the bin! My hamburger was nice and tasty but not worth the money, to be honest I left disappointed. Friends had been telling me how good it was, but it’s not worth the hype or money. Best burger I’ve ever had was in Steak and Shake, shame there’s not one in Cardiff!

Clean restaurant, quick friendly service. The burgers are great value for money, chips just right. Only cold drinks but you can top up for free, hot drinks can be bought at the cafe next door and be brought in no problem. The place is always clean and bright well lit with an open plan design so you can see straight out into the Red Dragon complex. Very pleased with the service and the food, no complaints.

I made a bit of a mess with my order Seren could not do enough to help thanks Food was great too Looking forward to coming back

Always have a burger and chips here. Quality made to order burgers, friendly staff, very bright, clean and tidy. Enjoyed every visit.