Burger King Newport Road - Cardiff

Outstanding communication with the staff verify helpful and great food. Also the place was clean and very hygienic.

Avoid this Burger King, Staff are always rude, its really slow always waiting 20-30 mins for food, and you see Uber/delivery drivers sat waiting well over 30-40 mins

The drive through was busy but there was outstanding customer service, staff were apologetic for delays and really professional. It was appreciated so much after having to leave McDonald’s for disgraceful, rude customer service. Burger kind has the customer service on point.

I am really disappointed with this place ordering through just eat and half the order was missing. The delivery driver left the bag on the doorstep and ran away once I opened the door. So either the delivery driver stole the food I ordered or its the incompanctance of the staff that don't do there job properly and had not provided the food that I paid a lot of money for. I Phoned the store and the girl on the phone was extremely rude and would not provide any help at all and said call just eat. I have phoned Burger King Newport Road , cardiff many times about my complaint and they refuse to pick up the phone. Myself , family and friends will never eat from here again. Shame on you !

I have never seen so many miserable people working in one place. The service was slow, the person working on drive thru had no customer service skills and was just plain rude. No interaction from the server and clearly no organisation at all. Someone seriously needs to do something not only for the mental well-being of the people who work there, but to also seriously improve the service otherwise you will never have any customers.