Great Wall Chinese - Canandaigua

This restaurant has been our favorite for a few years now, but I believe they have taken on more than they can handle. I placed an order at 5:20 last night and was told it would be ready in 45 minutes. Since I work about an hour away, I placed the order before leaving work. When I arrived an hour later to pay, I was told that my food was still cooking with no time estimate. I decided to wait, assuming it would be ready soon. However, I ended up waiting another hour before my food was finally ready at 7:15. The food was delicious, but after working a 12-hour day and traveling an hour to get there, I did not want to spend another hour waiting for food that was promised to be ready in 45 minutes. I believe their partnership with food delivery services like Doordash and Grubhub may be taking a toll on their ability to fulfill orders in a timely manner. If they prioritize app orders over direct calls, I will have to find another place to dine. Waiting two hours for a two-meal order is unacceptable.

My family thinks this is the best takeout place around. We have enjoyed great wall for probably 10 years or more. Always good and very consistent. Not the cheapest place, but quality food. You get what you pay for. They are always busy so call your order in or you'll be waiting!

Affordable option for Chinese takeout with speedy service.

The service at this restaurant was fantastic, no complaints there. However, the food was a major letdown. The shrimp was overcooked, the LoMein was dry and undercooked, and the egg roll was empty, without even cabbage. The rice was decent, but the pork was old, tough, and unappetizing. Despite ordering at dinner time, the portion sizes were disappointingly small, similar to the lunch portions. I won't be returning to this restaurant again.

Great service with good service. Would definitely recommend and visit again.