Basilico Finchley Road - Camden

Over the past couple of years quality has declined drastically. Used to br one of the best pizzas you could get (many years ago), though always pricey. now quality is terrible. Pizzas often have few toppings , cheaper ingredients than before. What’s worse is company seems to care nothing about customers or drivers . Unclear new delivery charges if you order direct (much cheaper to go via other delivery companies for some reason), website doesnt allow customers who build up loyalty points to use them. And if you try to get in touch with customer services they no longer respond. Ive tried 4 times, even emailing direct different people. No response. They couldn’t care less. So i now go elsewhere...

We ordered online. Usually we have our pizza from Domino’s, but a visitor persuaded us to try Basilico this time.What a disastrous decision we made in agreeing to that idea.The food was poor. Lukewarm at best with a S oggy base and indifferent toppings, it had little, in my view to commend it.But that was not the only problem. On the order summary, before payment details were given, delivery charges were shown as “free”. However, on the payment page delivery was charged at £2.49. WORSE WAS TO COME. When the food arrived, there was a flyer in one of the boxes saying that a discount of 20% was offered to NHS workers. There had been no mention of this on the website, so we were unable to take advantage of it.When we phoned to challenged what amounted to an overcharge of £13.00, we were told that, because we had ordered online, ther was nothing they could do about it.BEWARE.

I had zoom business meeting and I have ordered family bundle to all my colleagues houses and they all have enjoyed lot. They got delivery on time selected on website. Amazing quality of food. I must say to everyone “try once you will forget all American pizzas” test of the pizza like you are having that in Italy. Basilico Hampstead you are in my favourite list.

Best ever Italian wood fired pizza I ever had service was brilliant too and they also have good range of vegan, vegetarian Gluten free pizzas too, very good, must try once

Tiny pizza, wont let you use your points anymore, and 20£ for a dominos small size! avoid like the plague.