New City Microcreamery - Cambridge

Just no. First, they gave me a lime ice cream when I asked for cookie. Went right back in and got what I asked for, but that too was .

I initially wanted to give this place a glowing 5-star review due to the incredible ice cream they offer. However, my experience was marred by the attitude of a particular staff member, a young lady with a messy ponytail. Despite my friendly greeting and gratitude for her assistance in providing me with two ice cream samples, her responses were consistently brusque and unwelcoming. While I understand that people can have bad days, I was taken aback when I noticed a stark contrast in her behavior towards different customers. It appeared that a white lady who came after me received a warm smile and a friendly greeting, while an Indian gentleman who followed her encountered the same unfriendly treatment. To my disappointment, my friends who ordered after me also received similar treatment and observed the same unsettling disparities in service. It's regrettable because we traveled from out of town to experience New City, and this rude staff member made our visit far from enjoyable. On a positive note, I must commend the young woman with the red bun, who was genuinely sweet, welcoming, and friendly, as well as the young woman who handled our payment. I hope that the unkind associate can take a cue from her coworkers and strive to treat all customers with respect and kindness, creating a more inclusive and enjoyable atmosphere for everyone.

Established in 2015, New City Microcreamery specializes in a liquid nitrogen process that transforms ordinary ice cream into a creamy delight. Here's the scoop: the scratch ice cream base gets a 24 hour flavor infusion in the walk in refrigerator, ensuring every bite is bursting with deliciousness. Then, the magic unfolds – liquid nitrogen, at a temperature of less than 300 degrees! The super cold liquid nitrogen creates smaller ice crystals, giving New City Microcreamery's ice cream that incomparable smoothness. Now, as the fall season unfolds, New City Microcreamery unveils its new autumn inspired flavors: Nëwtellaroché: Dive into a decadent delight of creamy hazelnut base with crunchy hazelnut pieces for an irresistible chocolate hazelnut experience. Tres Leches: Experience the luscious blend of a sweet cream base, vanilla wafers soaked in dolce caramel, and dolce caramel swirls, creating a creamy, dreamy sensation. Pumpkin Cheesecake: Embrace the spirit of autumn with the rich and velvety flavors of pumpkin and graham cracker pie crust combined into a harmonious ice cream. Apple Crisp: Savor the nostalgia of fresh baked apples and oat streusel with every spoonful, complete with fall spice ice cream. Salted Caramel: Indulge in the perfect balance of sweet and salty, as smooth caramel meets a pinch of salt for a divine treat. FOLLOW @zackaryeats on Instagram/Tiktok for more foodie finds

Really disappointed with my experience here. We paid $14 for two 1-scoops and they were so small, basically the server filled half of the small cup. For the price, this is such a disappointment. Definitely don’t recommend.

I ordered the mocha chip expecting a coffee ice cream with chocolate chips, but my eyes absolutely lit up when I saw the chocolate chips are actually the frozen liquid chips that Baskin Robbins Thrifty uses (IYKYK). I 'm from the west coast and haven 't been able to find any ice cream since moving to Boston that uses these chips! The mocha flavor itself wasn 't super strong; I would have preferred a little more flavor, but the chocolate chips made up for it. I would give the ice cream itself a 4/5, but man is it pricey! I ordered a kiddie cup which is about one scoop, maybe a little less (imagine the size of a Starbucks pup cup lol) and it was over $5. There is plenty of seating outside but not much inside. Definitely a good stop for a splurge, but can 't say I 'd be inclined to come too often due to the price.