Potbelly - Calumet-Norvelt

We were at this location today to have lunch before our show at national Theatre. They were also nice and friendly at this location went out of their way to help our large group of seven kids parents and grandparents. We ordered five milkshakes. One lady even came over to our table after we were all settled in to ask if we had everything we needed. Not something you really expect at the potbelly restaurant or any so-called fast food. Highly recommend them

I have two bad experiences in a row at Potbelly's at 1299 Pennsylvania. The service was slow with no customers. The sandwich a wreck with lettuce, tomato and mayo was cold. And it was expensive $14). The website for the store does not work and I called Potbelly's customer service and they no longer answer the phone. I think it is the location. The store near the National Archives metro was really excellent.UPDATE: The location's manager called me the next day to follow up. And I appreciate that, but that does not change the food quality issues.

Coming from Denmark, we were hungry as we had been walking from the Arlington Memorial. Came in and they helped us choose menu and brought us some very tasty sandwiches. Friendly employees, with a smile. Cosy atmosphere. Will definitely visit again.

Excellent food and service. I can't wait to visit again.

Went to Potbelly instead of Subway today since their veggie sandwiches are better. Tenee (sorry if I misspelled your name) offered great customer service even though there were so many customers in line. She seemed like she was the general manager and I wanted to compliment her professionalism, patience, and composure under pressure. Thank you, I will be back.