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Bidra med feedbackWhat a waste of time!! 20 mins to order, 45 mins and still waiting to get order. This is the second time for such waits was assured last time that it wasn’t normal practice. Obviously is!
They wouldn't let us swap cake for a breakfast or change our mind, very slow service, grumpy staff, gone downhill. no sugars or salt n peppers available, staff not wearing hairnets in the kitchen.
I can barely think where to start with this car crash of a café. Perhaps I will start with the good points as there are so few: the waiter who handed us our food was very polite and the amount of staff working front of house kept the queues at the till to a minimum. Also the door out of the building worked fine enabling us to put as much distance as possible from this nightmare. Now for the not so great stuff: first of all the door to the building worked fine allowing anyone to go inside and suffer this hell. Secondly, the staff member at the till taking our order seriously appeared as if she would prefer death to serving customers. Thirdly, we took our drinks and sat down only to have to listen to the locals on one side shouting to their elderly Mother about her incontinence and need for a commode and from the other side someone discussing local dogging spots. This disturbed us so much we moved and sat across the room. Fourth, the food to absolutely ages to arrive. Seriously, we order cheese on toast. That was all and I’d guess that took them 30-40 minutes to prepare! Fifth, the food was sub-par at best. Sixth, the disabled toilet had urine on the seat and floor and had not been cleaned. It is hard to imagine how a place could screw things up much more and still be in business. The pricing and the food was ok I guess but nothing special. I would literally eat anywhere but this place given the choice to do so again. Even not eating at all and just starving whilst throwing the cash down the drain right outside would be preferable and produce a better net result. If I could give this place a zero I would seriously do it and even that would be far too generous.
Very over cooked jacket potato the skin was like leather couldn't eat it they wouldn't exchange it my chips were underdone won't come here again
Visiting the area we found this little gem of a restaurant across the road from the Gordon Rigg garden centre. Access via stairs or a lift. We went there for lunch (3 of us), Good selection of meals to choose from. The service was quick and the meals we chose were delicious. Friendly staff who were able to answer any queries we had. Well worth the visit. Will certainly go again the next time I'm in the area. Thank you and well done to all the staff. They made our visit a pleasure.