The Sirhowy Jd Wetherspoon - Caerphilly

Went tonight, had a large mixed grill, wife had Steak. Steak was supposed to be with a Mediterranean salad but came with chips. Stated to waitress that it was supposed to be salad, she came back with there was no salad. 1st we heard. Large mixed grill supposed to have 6 onion rings, came with 3, steak had 4 and didn't expect more than 2with it. They also need to clean up more often, see pics. PS, No butter was used by our party.

I had the worst customer service experience and that’s coming from someone who works in hospitality . I ordered a panini with bacon but it came undercooked and elastic and when we explained the problem to one of the managers Chantelle she came across quite rude and was acting like like it was my problem and not Weatherpsoons. She was speaking to me like she was from the streets, completely rude , not sure that what you want from someone you employ… we will never go there again, and that may not seem like an issue, but speaking as someone from the hospitality industry, I know that number quickly builds up and costs the company a lot of money which can make the higher up managers look quite bad. And yet again this is all because of a silly employee . Shame

I 've been here plenty of times before but never experienced someone so rude as Shantel the manager or so I 'm told. This woman came to address an issue with the bacon as it looked like it was cut fresh off the pig. (This was on the 8th of July 2023). When she approached my girlfriend and I, she began to lecture us on how the bacon was pre cooked before arriving to site. I accepted this but still wanted the issue resolved, which was hard enough. She needs a good lesson in manners! Then once I was made to pay the difference on an item that would replace my unedible sandwich, she lectured me again on how I should just deal with it because of how hard it is working in hospitality, boo hoo... here 's a lesson I 'm sorry, please and thank you . You can start there. Her attitude was so terrible I asked one of the staff jokingly if she has spat in my girlfriend burger, as that was the attitude she gives off. Yet to have received an apology

I had a meeting with a client here, it was my first time visiting. The atmosphere was ok but they need sound deadening on the walls ceiling. Staff member who served me didn’t know what Earl Grey tea was and thought it was some sort of cocktail.

Went for lunch today. The service was awful. Both the waiter and waitress who served us were rude (especially the waitress). There were three of us but only provided cutlery and serviettes for two. Seemed annoyed when we asked for the third. Drinks arrived after the food. The food itself was inedible. The one meal of chicken and halluomi fries were over cooked and greasy. The chips looked and tasted like yesterday’s chips and the bacon on the one dish was undercooked. When brought to the attention to one of the staff, they dismissed it. Would not recommend and will not be visiting here again! Shocking!!