Coopers Arms - Caerphilly

My partner and I came to your restaurant yesterday for a booked table for two. The food we ordered looked nice, but unfortunately, it didn't meet our expectations. The chips seemed to have been soaked in water for too long and were full of starch, not enjoyable. The ham in the dish had a lot of gristle, making it difficult to eat. The peas were cold, however, the salad looked nice. The other meal had rice that wasn't very hot, and the peas were also cold. The scampi and salad were very tasty, and the drinks were great. Although your restaurant is a bit out of our way from Cardiff, I saw your menu online but noticed there were no prices listed. Perhaps considering using frozen chips instead of fresh ones could improve the overall experience for customers. If you would like me to remove this review, please let me know. Thank you.

Horrible customer service. Turned up as a group of 6 adults and 8 hungry kids at dinner time, to be told the chef had gone home and they weren’t serving food. Since the kids were starving and we’d already ordered drinks, we ordered a Dominos delivery. When it arrived, the staff turned very hostile and forced us to leave. I appreciate that bringing food into a pub that serves its own food is not normally allowed, but this pub wasn’t serving food so there shouldn’t have been a problem. The owners didn’t seem to comprehend this though, and preferred to drive customers away. I won’t be returning, and would not recommend this pub to anyone, certainly not families. Avoid.

11 of us went to the coppers tonight for my nieces 1st birthday. Although I 've been there a few times over the past 2 months and had lovely food, tonights was not good to say the least. To start with the young waiter held every hot dish he was bringing out over my 1 yr old nieces head who was sat in a highchair. It was making us so nervous that I had to tell him in the end. The burger was so dry. The lamb shank come out an it was so tiny, id seen more meat on a dogs bone. 2 of us paid the same price for steak an peppercorn sauce, 1 was tiny, the other was massive, some of the chips where so over cooked that you couldn 't get a folk through them and the garlic bread was like a brick no one ate it) my mams lasagne was so dry an tastless she ate 2 mouthfuls and left it. I told the waiter this when he was collecting the plates and he said he would speak to the chef and get back to us as I told him we were not happy to pay for it. He didnt come back to us. I paid for my meal at the bar and told the bar lady about mams meal to which she replied she should have said something sooner so was expecting us to pay for the awful meal that wasn 't eaten. It was only that she asked had someone come to check that our food was OK half way through which they hadn 't) did she let us off without paying for it. Like I said earlier I 've had some lovely food in the place before now so im really hoping it was a one off an just a bad day for them.

Very bland dinner and frozen yorkshire puddings. Wouldn't recommend this for a fresh dinner had better up the the road.

Good value and good food. It’s pub grub done right. Been going now for over 5 years and I’ve always enjoyed my food. Great staff too