Grinds Coffee Co - Cabot

I went to grinds for a quesadilla. They have cheese, chicken, and steak with the option of adding double meat for extra money. So I kindly asked the sweet girl taking my order if I could have a steak quesadilla and I would like to add chicken to it. She said “one sec” and went to the back to ask the older lady (I’m guessing she is the manager or owner) if they could do that. She returned and said they could not do that. I said “no problem I will just have a steak quesadilla then”. Immediately the older lady with long grey hair came out and said “what do you want” very rudely. I explained to her that I simply wanted a steak quesadilla and if it was possible to add chicken I would like that but if not I would just take the steak. She said “that will cost extra”. Well obviously ? I mean when u add something extra doesn’t it usually cost extra? So I told her that was fine. I finally get my food about ten minutes later. Obviously the old lady was mad bc my quesadilla was smashed and the grill lines in it were black and burnt. I looked in the quesadilla and there was barely any steak or chicken even though I paid extra to have both. This was completely unnecessary and so unprofessional of her. The employee did nothing wrong she was polite and sweet. That old lady with the long grey hair was completely out of line and intentionally ruined my food. Ridiculous! This was my first time going to grinds and because of that lady’s attitude and intentionally ruining my food I will not be back.

When I was young my father who managed a Starbucks got me a drink and it was amazing ever since then I've tried to re create it from coffee shop to coffee shop and I went out with my girlfriend an went to Grinds and it was really good and consistent 4-5 stars thank you GrindsSummary:Tried many coffee shops and they all sucked went to Grinds and it twas Good ? best coffee ?

I have had breakfast and lunch here and both are always delicious. I love their brownie ?Their smoothies are bomb

I just pulled out of this place with a vanilla shake that was highly recommend. No dissatisfaction here. Made it five minutes before closing with a smile. Easy review.

Nice staff. I got the sausage egg and cheese croissant and a dirty chai with almond milk. Both were good.