The Pack Horse - Bury

Went as a party of fifteen for a 60th birthday meal on Sunday. Starters main was pre-ordered. Soon as I sat down starter's came but I did arrive 15mins late ok. I ordered chilli beef skewers taste was very bland beef was very chewy fatty. Soon as I finished mains came half roast chicken looked like boiled potatoes green beans red cabbage little gravy bit of what looked like stuffing lge yourshire pud. Well the chicken was very overcooked skin was welded very tough dry. Green beans were very tough as just dipped in hot water. Potatoes has no taste. Stuffing was ok but looked processed. Red cabbage was all over the plate not neatly placed. The yorrshire resembled cake. I asked for more gravy don't think it was home made (bisto) to moisture the chicken. Left half of main not impressed at all looked at other plates down the table mostly half eaten. I ordered dessert with cappuccino recieved cappuccino but no dessert only to find that it was given to someone else. I did not complain at the time as did not want to upset my friend who's 60th it was. Only to discover today that others did not enjoy there experience also. We was then asked to give our tables up as soon as desserts were finished by others they were booked for another slot. We felt yeah we've had your money now go. After spending must be over £500. Not impressed at all won't be coming back so will other family friends.

Went to go for food on a mid week evening, was not greeted by anyone. Found a table and when going to the bar to order, was told “we saw you come in and the table you’re sat at is reserved (there was nothing on the table to show it was reserved)” the condescending tone and approach by the young lad slumped behind the till (not even asking what I’d like to drink) was very off-putting when I was simply taking my mother out for dinner. We both agreed we will not be coming to the pack horse again having been coming here for a number of years. Very much negative impression of the team who clearly have no passion for keeping loyal customers. UPDATE Thank you for your reply Pack Horse Owner, it is clear to me that my review was not read properly as nothing related to what day we visited. Either your staff are behaving differently to you than when in front of customers or you’re oblivious to their behaviours. Also, dining in the conservatory was not offered, in fact the staff member behind the bar (sat on a stool) made no effort to even get up to locate a suitable table. The defensive tone of your reply tells me that you don’t see that anything needs improving despite me not being the only reviewer to point out the lack of customer service for the price point of your products/services. Your reply has made it very clear to me that the staff take the lead from the management in this instance.

Excellent food, service was great and the whole team were so helpful and accommodating with allergies thank you! Highly recommend!

I would highly recommend the pack horse , a lovely place with a great menu. Staff were friendly and the food was great. This place has been the best place I've dined out in the past year , the views from the outside are amazing and can imagine that in the summer it would be extremely busy , we booked a table in advance and I'm glad we did as the place was really busy. My dad had the fish and chips and the fish was enormous with loads of crispy batter the ladies both went for the cheese and onion pie and I had the beef and ale pie. The fish looked in my opinion the best dish but unfortunately I didn't get a taste.

What a gem of a find. A lovely country pub and beautiful food with stunning views. Gluten free and vegan options available, with quality home cooked food. Very classy but at the same time very relaxed. We will definitely be back, I look forward to sitting outside in the summer. We hadn't booked but I would recommend it, we were dining early and managed to get a table for 3, but it was busy.