Nawal - Burnsville

Do you love everything about this restaurant, best service and do not let me begin on their fond?

Very good food for a good price. I had the goat with rice it was very tasteful and filled. very friendly staff for all customers. will they recommend?

Customer service is zero. I purchased food here couple of times , but the customer service and rudeness was consistent. I always have to wait a long time after the time the representative told me over the Phone when I ordered. I tried to give them several chances thinking it might be different next time, but I always get rude customer service. I called it done today when I had to wait for a long time after the time I was told over the phone. The guy that took the payment does not take time to listen , but assumes what you're saying and has attitude when he's wrong. I handed him my card, but the guy just left my card on the counter. If some of the people standing by took my card I hope he know he will be liable because I handed him the card in his hands, and he never returned it to me but left it on the counter top. After all the rudeness he told me you can have two drinks and I proceeded for the drinks. All of a sudden he came to me saying this is not your food. It was weird because I know chicken sohar I had it before and that's what he had in there when I watch him package it. He then takes the food and handed it to a Somalian person who just showed up. This same time happened before. I said nothing, but I was just waiting to see if he was giving me mine right away. He then packages another chicken sohar food, but this time the quantity was less. Which I could tell what was going on, but I did not care because I didn't want to eat too many calories anyway. The customer service is horrible and I will not return or recommend Nawal Restaurant to a friend. It will be best If the represtative will take time to listen to the customer than to assume what the person is saying, and be simply fair and respectful to all customers.

Customer service is zero. I purchased food here couple of times , but the customer service and rudeness was consistent. I always have to wait a long time after the time the representative told me over the Phone when I ordered. I tried to give them several chances thinking it might be different next time, but I always get rude customer service. I called it done today when I had to wait for a long time after the time I was told over the phone. The guy that took the payment does not take time to listen , but assumes what you're saying and has attitude when he's wrong. I handed him my card, but the guy just left my card on the counter. If some of the people standing by took my card I hope he know he will be liable because I handed him the card in his hands, and he never returned it to me but left it on the counter top. After all the rudeness he told me you can have two drinks and I proceeded for the drinks. All of a sudden he came to me saying this is not your food. It was weird because I know chicken sohar I had it before and that's what he had in there when I watch him package it. He then takes the food and handed it to a Somalian person who just showed up. This same time happened before. I said nothing, but I was just waiting to see if he was giving me mine right away. He then packages another chicken sohar food, but this time the quantity was less. Which I could tell what was going on, but I did not care because I didn't want to eat too many calories anyway. The customer service is horrible and I will not return or recommend Nawal Restaurant to a friend. It will be best If the represtative will take time to listen to the customer than to assume what the person is saying, and be simply fair and respectful to all customers.

The food was good, I had the Gyro plate, and Sambusa. The Gyro meat didn't taste like normal Gyro meat, i don't know, it still tasted good though. They were out of Goat meat, so I went with Gyro but the place looked like they had a food fight right before I walked in, it was really messy and dirty. Customer service was not good, she wasn't listening and then I didn't get any of the sauces that I was supposed to get! If you are looking for Goat Meat try the Black Sea Deli in Burnsville, so good and they have better service.