Chick-fil-a - Burnsville

I ordered my food in the window and waited 20 minutes to come forward, just for them to say that they ran out of mac and cheese. has not offered to make quick more and said she ran 30 minutes ago, but they do not disturb me to say that until we window. has not even offered us a free meal for the inconvenience. bad customer service. I would have offered a free meal for the long wait and the lack of communication.

I had the most mind-blowing experience with a pick-up order today. Unfortunately, this was in an incredibly disappointing way. I've always thought of Chick-fil-A as a place where I can expect great customer service and tasty freshly made food. I placed an order using their app and when I parked, I input my parking spot just as the app instructed. Then I waited...5 minutes...10 minutes...after 15 minutes, I decided to go into the store to inquire about the delay. I gave my name and they were promptly able to find my order sitting just behind the counter. The store manager (or someone who acted like she was carrying that authority) said that they had tried to run the order out 3 times and had not been able to find me after running all over their parking lot. I was shocked since I had been sitting in the spot I had entered into the app with my window rolled down, waiting for the past 15 minutes. I let her know that no one had stopped by trying to deliver my order and that I had placed the order only 10 minutes prior to parking. She had no record of the parking spot I entered when I arrived. I looked at the order and commented that I was certain the food was now cold. I asked if she could get me a fresh order due to the inconvenience and the wait. To this, she replied that she was unable to guarantee freshness *jaw dropped*. How convenient when I had already paid via the app... It was like I was seeing Chick-fil-A for the first time and I did not like what I was seeing. If this person was a manager, or an employee, it doesn't really matter, they were completely out of touch with the value Chick-fil-A delivers to its customers. Today, Chick-fil-A failed to deliver. I will strongly think about my other options before visiting again and will no longer give my money to them via the app before Chick-fil-A delivers on their value proposition first, ever again. My trust in this company has been greatly harmed by this interaction.

Had the Salad. .Delicious. watched the kids room as 1 was enjoyingit. Another watched for a while but soon joined then another. All strangers but they will remember the fun! All were very quiet. Great greeter!

A lot of space, great for an after event bite to eat. Play area is clean and attractive. Local charm all around the establishment, along side the history of the chicken franchise. Centrally located around many attractions in the area. Easy to access and see from the major road it sits off of. Fun atmosphere, staff are quick, food is standard. A great choice!

The service was great and the food was good. The restaurant is clean and the playground is open for the kids to play.