The Feathers Hotel - BURNSIDE

Bad service has forgotten our whole drink order for a table of 8. the food took a long time to arrive and the aromen were disappointing. Drinks I ordered from the menu was not available and then the waitress was not back to ask what. I wanted to drink after another prey of the menu.

We dined at Greenhouse restaurant with family friends. The food was ordinary and service was very slow. Our dessert took a while to arrive. The staff were friendly. I was expecting better food and service for the price. I think they can do better!

Ate in the dining room with family of 8 but had booked the pavilion. Was unaware and led to the dining room. Very expensive for very ordinary food. Great service but for $32 kingfish small slice, dry and overcooked. Pasta ragu tasted like a jar...of tomato pasta sauce used. Tastiest food were the side of chips. Trying to find an excuse for such ordinary food at high prices, Perhaps the chef was sick. Thankyou to the servers but the kitchen failed big time. Sorry, cannot recommend.

Lovely lunch, sunny table inside on a cold day, lunch servings were large and very tasty. Drinks were cold, coffees were hot. We enjoyed a lovely family catch up, thank you, Nicky Inns.

2nd May 2021 Time of occurrence 10:45am. Attendant: PETER Let me introduce myself, My name is Kim; I am a support worker whom assists, participants in participating in social INCLUSION in the community, whilst they try to retain their independence where possible, with DIGNITY and...RESPECT. Assisting in mental health and specialised individuals. Each week my participant likes to travel to the Feathers drive through, bottle shop to purchase a 2 litre coke. This makes his day by giving him the independence to make his own choices in the community. Each week we are assisted by the same attendant who is polite, compassionate and gives him 5 minutes of his time. One small act of kindness is listening to the participant, (customer service) that’s all it takes and passivise by giving him a brown paper bag along with his purchase. Job well done ....fantastic, this absolutely makes his day, he will talk about his experience and his interaction he’s had endlessly about that attendant on how lovely he was. This routine has been working well up until we meet “PETER” this is his name, because I requested his name, is Observing what took place today. My participant is his usual happy jovial friendly self trying to make banter but the response came back, negatively. Usually the attendant is more than happy to get the bottle of coke, (Customer Service) my participant had to retrieve his own bottle from the fridge himself. Paid for the coke and requested a brown paper bag to go with it. Responding with a definite NO. On a previous occasion we have offered to purchase a brown paper bag. Deciding to intervene, I spoke to the attendant requesting his name. I then explained to PETER, we don’t usually have trouble here, but I can see your not extending any manners or customer service. I ask to speak to the Manager; and sadly he said he was the Manager. Communicating to Peter, he is displaying rude behaviour towards my participant and told me I was. rude too? Immature narrow minded, response from any person , PETER should not be managing any form of business in the community if he treats all customers this way. Whether they are well or mentally unwell. My participant is always well mannered and harmless towards anyone he meets. PETER said he has come across my participant previously and has had to listen to his stories for that long. Wow .., and the answer to that is so ? 5 minutes of your time that’s all it takes and to quibble over a brown paper bag!!! I don’t think I need to explain myself anymore. PETER is supposed to set an example to any employee he is guiding. Perhaps higher management who owns this establishment may need to focus on educating PETER on compassion, kindness MANNERS, As well as CUSTOMER SERVICE, I left PETER with a statement hoping it will resonate; Treat those how you would like to be treated. and how would you feel if you had a family member who is struggling with life to be treated how you have? I hope each waking moment you can look in the mirror; ask yourself if you’ve made a difference in someones life. And given 100% of kindness to each and every person you come across. Who knows it could be you one day. I do hope PETER isn’t an ABLEISM which is someone who discriminates anyone who doesn’t fit the mould, of what a minute majority of society labelled as so called Normal. Hopefully PETER is an isolated case of bad hiring and this attitude needs to be exterminated immediately and that future staff are well educated on the awareness of ACCEPTANCE to ALL.