Sopra Sotto Hastings - Burnaby

Alessia is absolutely superb!! Love going when she is there! Always great!

Rating: 3/5 My recent experience at Sopra Sotto for a birthday dinner was unfortunately far from ideal. While the food was delicious, the overall service and handling of our reservation left much to be desired. Upon arrival, despite making a reservation for a party of five well in advance, the restaurant failed to provide adequate seating. The table set up was only for four individuals, despite our reservation indicating a party of five, and we were left waiting for 30 minutes. This was disappointing, especially considering we had planned our evening around the reservation. Once seated, we found the service to be lacking in warmth and attentiveness. Our server seemed disinterested and was not particularly accommodating. It's essential for a restaurant to prioritize customer service, and unfortunately, this aspect fell short during our visit. For a birthday celebration, one would expect a higher level of engagement and enthusiasm from the staff, but unfortunately, this was lacking. On the bright side, the food itself was a saving grace. It's evident that the kitchen staff takes pride in their craft, and the quality of the cuisine reflects this dedication. In summary, while the food at Sopra Sotto is very enjoyable, the overall dining experience was marred by poor organization and lackluster service. Improvements in managing reservations and enhancing customer interactions could elevate the restaurant's reputation and ensure guests leave with a more positive impression.

True gem in the heights! Food, service, everything was incredible.

Food was good tho on the pricier side. service was okay, slower and took a while for server to check on us when we needed more water and when we were ready for dessert. odd considering it was a monday night.

Great pizza and salads plus drinks the whole family enjoyed!